Pradnya Yesade

Motivated professional with experience in US-based processes. Skilled in managing address corrections, order cancellations, and refunds. Dedicated to delivering high-quality service while collaborating with cross-functional teams.

Process Associate (US Process) - Infosys

(2025-02 - 2025-07)

• Handled address corrections, order cancellations, and refunds for the Staples US process.
• Collaborated with US-based teams to ensure smooth operations and customer satisfaction.
• Coordinated with internal teams to resolve order issues efficiently.

Bachelor of Computer Applications - BCA - Shivaji University, Kolhapur (2022)

12th - HSC - Jagruti College, Gadhinglaj (2019)

10th - SSC - Savitribai Phule High School, Karambali (2017)