Prafful Panchal

Enterprise Application Analyst with 3 years of experience in Salesforce Administration, CRM Operations, and enterprise application support. Experienced in optimizing business workflows, improving application performance, and supporting scalable Salesforce ecosystems. Proficient in Salesforce Lightning, ServiceNow, user access management, workflow automation, and CRM process optimization.

Hands-on experience across the complete sales lifecycle, including lead management, opportunity tracking, quote creation, and customer PO booking. Skilled in Salesforce reporting and dashboard creation, permission set management, role hierarchy setup, account hierarchy configuration, data enrichment and cleansing, workflow rules, Process Builder, email alerts, and community portal support. Collaborated with cross-functional teams to streamline lead enrichment processes, improve operational efficiency, and enhance data accuracy for business decision-making.

Strong understanding of business requirements gathering, stakeholder coordination, and CRM process improvement. Seeking to leverage Salesforce CRM expertise and analytical skills to contribute to a fast-growing product-based organization.

Enterprise application analyst - Business Operations at Progress Software Development Private Limited (2023-01 – 2025-11)

As a Salesforce analyst managing the Salesforce value stream including lead-to-opportunity, quote-to-invoice, customer support & Salesforce operations.

• Worked extensively with Salesforce tier – 1 activities as validation, workflow rules, process builder, email alerts, field updates, User management, sharing & security, reports & dashboards
• Managing external customer engagement initiatives through Salesforce Community and Partner Portals, enhancing collaboration and user satisfaction
• Salesforce & ServiceNow reporting to derive actionable insights & optimize operational performance boosting CSAT metrics
• Facilitated user onboarding with training plan and cross-training. Trained 2 interns, resulting in a 100% satisfaction rate from management, by implementing a structured onboarding program and mentorship
• Achieved highest praise for quality work within 6 months by implementing best practices and enhancing team collaboration
• Designed and maintained 25+ Salesforce reports and dashboards, improving sales pipeline visibility and reducing manual reporting efforts by 40%
• Mentoring and providing guidance to the team in complex technical scenarios

System Administrator at SCIS, University of Hyderabad (2022-02 – 2022-08)

• Conducted academic sessions for junior students, enhancing their understanding of complex topics and fostering a collaborative learning environment within 6 months. Also, actively involved in research with the professor

Master Of Technology in CS – University Of Hyderabad (2020-11 – 2022-08)

Bachelor of Engineering in CS – Rajiv Gandhi Proudyogiki Vishwavidyalaya (2015-08 – 2019-06)