Prafulla Ghagare

To obtain a challenging position as a Desktop Support Engineer where I can utilize my technical skills in system administration, networking, and user support to ensure smooth IT operations and contribute to the organization's growth. Eager to enhance my knowledge, take on new responsibilities, and deliver efficient and reliable IT solutions.

Desktop Support Engineer - WIPRO LTD

(2025-04)

• Providing technical support to end-users for hardware, software, and networking issues.
• Installing, configuring, and troubleshooting Windows OS, MS Office 365, Outlook, and printers.
• Managing Active Directory user accounts, password resets, and group policies.
• Managing and enrolling end-user devices via Microsoft Intune (MDM), enforcing compliance policies, and troubleshooting device enrollment issues.
• Handling daily incidents and service requests using ServiceNow ticketing tool.
• Diagnosing LAN/WAN connectivity issues, DHCP/DNS configuration, and peripheral setup.
• Coordinating with vendors for hardware replacement and ensuring minimal downtime.
• Maintaining IT inventory, documentation, and performing preventive maintenance.
• Delivering prompt remote and on-site support to ensure uninterrupted business operations.

System Engineer - ITCG

(2023-04 - 2025-02)

• Worked as a System Engineer providing IT support for system installation and troubleshooting.
• Handled hardware maintenance, software setup, printer configuration, and LAN/WAN, DHCP, DNS issues.
• Installed and supported Windows OS, MS Office, and antivirus software.
• Provided both remote and on-site support to ensure smooth business operations.
• Assisted in maintaining IT asset inventory, performing regular system maintenance to operate efficiently.
• Supported server room operations and coordinated with senior engineers.
• Ensured timely resolution of incidents and smooth day-to-day IT operations.

Bachelor of Commerce - Commerce - Mahalaxmi Jagdamba College, Nagpur (2021)

Master of Business Administration - Business Administration - Taywade College, Mahadula-Koradi, Nagpur (2024)