Associate Relationship Manager - Zoomcar pvt. Ltd - Bangalore
(2023-09)
- Handling Team to get vehicle out of garage.
- Working closely with customers to address and resolve difficulties or complaints. Offer customer-focused solution.
- Delivered expert inbound and outbound support to manage escalated customer issues via phone and email, utilizing de-escalation techniques to resolve challenging situations with empathy and efficiency.
Customer Service Associate - Scalene works people solution pvt ltd (ACKO) - Bangalore
(2022-12 - 2023-08)
- Delivered timely to prioritize customer needs in the car and health insurance.
- Followed up with customers on resolved issues to maintain high standards of customer service
- Maintained detailed records of customer interactions to track and resolve issues quickly
- Addressed critical inter-departmental escalations to boost customer retention and satisfaction.
Operations-executive - Hirect India - Bangalore
(2022-07 - 2022-11)
- Supported companies in finding suitable candidates using the Hirect platform.
- Awarded Best Performer of the Month.
- Successfully resolved escalations from top-rated recruiters.
- Analyzed retention data to bring all companies back on the platform.
Operations Executive (Relationship Manager) - Navi - Bangalore
(2021-08 - 2022-05)
- Applied problem-solving, process development and strategic implementation skills to lead and support all operational areas.
- Trained 30+ colleagues for Home loan process.
- Identified and resolved issues efficiently to enhance the home loan process
- Awarded Best Performer for disbursing 5cr home loan and making impactful contributions to business goals.
- Helped many customers to empower to own there dream home.
Sales Executive - New Era Finance Solution - Nagpur
(2020-09 - 2021-09)
- Met and exceeded sales goals and service targets by building and maintaining customer relationship.
- Increased revenue by 60% through implementing effective car insurance sales statergies.
- Researched sales opportunities and generated leads to surpass sales target and boost profits.
- Analyzed past sales data and team performance metrics to establish realistic sales objectives for car Insurance
