Pragati Jain

A results-oriented Customer Executive with 2+ years of experience using effective marketing solutions to drive sales growth and boost client brand equity and Customer services. Plans and supervise overall strategy across various platforms. Specializes in project implementation and management and able to solve the query with proficiency at the earliest.

CUSTOMER REPRESENTATIVE - LEARN2READ

(2023-03)

Oversees the company Customer's query through chats, emails or via phone calls and manages day to day admin operations. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers

CUSTOMER REPRESENTATIVE - HOLISTIC MINDS PRIVATE LIMITED

(2021-09 - 2023-03)

Role was to Build sustainavle relationships and trush with customer accounts through open and interactive communication. Needs to Provide accurate, valid and complete information by using the right method. Keep records of customer interactions, process customer accounts and file documents and Follow communication procedures, guidelines and policies. Take the extra mile to engage customers

Customer Satisfaction Representative - RELIANCE JIO

(2021-01 - 2021-01)

• service representatives help customers with complaints and questions
• give customers information about products and services
• By helping customers understand the product and answering questions about their reservations

Marketing and Service Quality Management - HOTEL WARDHMAN

(2019-06 - 2019-06)

Manage the quality standard of the product offered by organisation.

MASTERS IN BUSINESS ADMINISTRATION (MBA) - Marketing & Human Resource - RANI DURGAVATI VISHWAVIDHALAYA, Gyan Ganga College of Technology (2021)

BACHELOR'S DEGREE IN COMMERCE & ECONOMICS - Commerce & Economics - RANI DURGAVATI VISHWAVIDHALAYA, Mata Gujri women's College (2019)