IT GLOBAL SERVICE DESK IT Analyst
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Experienced Service Desk IT Analyst with 3 years of hands-on expertise in providing technicalsupport and troubleshooting for end-users. Proficient in utilizing help desk software and ticketing systems to efficiently resolveIT issues and minimize downtime. Known for exceptional customerservice skills and ability to communicate technical concepts in a clear and concisemanner. Dedicated to ensuring optimaluser experience and satisfaction through timely and effective problem resolution.
Troubleshoot network, server, microsoft, cloud and application issues within the cloud environment. Collaborate with senior engineers to improve system reliability and performance. Document technical procedures and troubleshooting steps for the knowledge base.
Logging calls in internal ticketing tool ITSM and assigning it to the engineer as per shift roaster. Co-ordinate with OEM's like juniper, HPE, DELL, Huawei, Avaya, Microtek, Cisco, Extrame, LG, Polycom, Panasonic etc. for Technical support, RMA and spares. Providing L1 Support to external customer.
Raising RMA/TAC case with respective OEM's if needed.
Bachelor of Science & IT Mumbai University
