Pragya Chand

Results-driven MBA professional with strong experience across leading General & Health Insurance firms (HDFC ERGO, Tata AIG, Niva Bupa). Proven track record in policy administration, underwriting support, risk evaluation, and submission lifecycle management. Adept at validating documentation, maintaining high data accuracy, and strictly complying with Service Level Agreements (SLAs).

Bringing strong problem-solving and analytical capabilities to the Associate – P&C Insurance / Underwriting role at Genpact.

Deputy Manager - HDFC ERGO General Insurance - Delhi NCR

(2026-08)

• Review and validate policy submission requests, ensuring strict compliance with underwriting parameters and regulatory guidelines.
• Coordinate end-to-end policy processing, verification of customer data/KYC, and resolution of submission discrepancies.
• Monitor operational turnaround time (TAT) and maintain service quality across General Insurance portfolios.

Channel Sales Manager - Tata AIG General Insurance - Delhi

(2025-07 - 2026-07)

• Managed submission pipelines, reviewed policy documentation, and ensured complete adherence to general insurance underwriting criteria.
• Collaborated with underwriting and operations teams to expedite policy issuance and achieve SLA targets.
• Conducted product and risk assessment knowledge sessions for partners, clarifying coverage terms, clauses, and documentation standards.
• Generated daily and weekly operational performance reports to track pipeline quality and conversion metrics.

Unit Manager - Niva Bupa Health Insurance - Delhi

(2024-06 - 2025-07)

• Supervised policy onboarding workflows, performing rigorous scrutiny of applicant details, health declarations, and KYC records.
• Managed policy servicing, renewal operations, and issue resolution while maintaining a 98%+ SLA compliance rate.
• Audited submission quality across team portfolios to minimize error rates and improve operational throughput.

MBA - Finance & Marketing - Management Education and Research Institute (GGSIPU) (2024)

B.Com - Aryabhatta College, University of Delhi (2021)