Pragya Singhal

Software engineer, ~4 years building production web apps. Now working in GenAI- I built and shipped an OpenAI GPT assistant serving users in a wellness marketplace, plus two deployed LLM systems of my own- a grounded RAG question-answering system with a real eval harness, and a tool-calling CRM agent with human-in-the-loop safety and cost tracking. What I bring is production experience, I measure my models, guard the risky actions, and ship things that keep working.

Software Engineer - 29 Kreativ

(2022-08)

• Integrated OpenAI GPT in production (Chatbot & AI-assisted features), the team's first user-facing LLM capabilities.
• Reduced page load time ~75% (2min → 30-40s) by implementing hubL custom pagination on a high-traffic cruise-booking platform.
• Achieved 100% payment success rate by resolving Stripe subscription processing errors, enabled payments for 30+ users via a Secuconnect gateway REST API integration.
• Led a legacy CodeIgniter 3 → 4 migration and a DataTables.js → Tabulator.js migration with zero regression on a large Laravel application, designed and shipped REST APIs across products.
• Mentored 5+ junior developers on engineering practices, debugging, and cross-stack troubleshooting.

B.Tech - Electronics & Communication Engineering - ADGITM, Delhi (2018 - 2022)