Prajakta Badade

Customer-focused professional with experience in Premium Relationship Management, Customer Service, and Insurance Operations. Skilled in client handling, relationship building, issue resolution, CRM tools, and achieving business targets. Seeking an opportunity to contribute my skills and grow with a progressive organization.

Executive- Customer Management - Go Digit life insurance - Pune, Maharashtra

(2025-02)

• Managed customer insurance policies through CRM systems, ensuring accurate policy updates, renewals, and documentation.
• Guided customers throughout the claims process by providing clear information on claim submissions, required documents, and settlement procedures.
• Utilized CRM tools to track customer interactions, follow up on pending cases, and ensure smooth service delivery.
• Achieved business targets through customer engagement and effective follow-ups.

Customer Services Analyst - Eclerx - Pune, Maharashtra

(2023-12 - 2025-01)

• Analyzed customer issues related to account configuration, service plans, billing, and product information
• Performed technical troubleshooting for device performance, connectivity, software, and operational issues.
• Performed troubleshooting for device performance, connectivity, software, and operational issues.
• Collaborated with internal teams for escalation management and service improvement.

Executive- Customer Management - Bharati Airtel - Pune, Maharashtra

(2023-02 - 2023-12)

• Maintained accurate customer records, account details, and service documentation.
• Worked on revenue generation, customer retention, and relationship management strategies. Assisted in acquiring new business and improving customer engagement.
• Assisted organizations in onboarding new business accounts and developed long-term customer relationships.
• Achieved monthly business targets through effective sales strategies and follow-ups.

MBA - Marketing - Shivaji University - Kolhapur (2021 - 2023)

Bachelor - BSC Chemistry - Shivaji University - Kolhapur (2019 - 2021)

Higher School Education - Karmveer Bhaurao Patil Jr. College - Devapur (2018 - 2019)

Secondary School Education - Zare Panchkroshi Vidyalaya - Zare Gaon (2016 - 2017)