Executive-Quality - Aditya Birla Memorial Hospital, Thergaon, Chinchwad - Chinchwad, Pune
(2015-01)
Healthcare quality management and NABH accreditation professional responsible for quality assurance, compliance, audits, and patient safety initiatives.
- Knowledge of quality management principles, certification standards for NABH, NABH digital, JCI (Joint Commission International) and ACHS (Australian Council on Healthcare Standards).
- Coordinate with Manager Quality to accomplish projects and programs with a positive attitude.
- Formulation and manage the development and implementation of goals, objectives, policies, procedures and system pertaining to quality assurance and regulatory functions.
- Develop, implement, communicate and maintain a quality plan to bring the hospital's Quality System and Policies into compliance with quality system requirements.
- Updation and review quality indicators, preparing trend analysis, developing collections tools for existing and new indicators.
- Conducting validation, calculation of validation score and communicating to various departments through e-mails for corrective and preventive action.
- Conducting internal departmental audits considering all parameters and preparation of audit report and communicating to concerned departments closure.
- Conduct open file audit, Eyewash audit, IPSG audits, Storage audits and communicate with stakeholder for closure.
- Follow-up for the NC's coverage at dept. level.
- Conducting clinical audits, preparing audit reports, identifying non conformities and coordinating with departments for corrective and preventive actions to ensure compliance with NABH standards and quality improvement initiatives.
- Conducting FMS rounds and preparation of facility and safety audit checklist and communicating to concerned departments for necessary action.
- Coordinate process owners for conducting mock drills of emergency systems like Code blue, code red, code yellow, code orange etc. and preparation of assessment report.
- Preparing incident reports and coordinate to the management.
- Coordinate all committee meetings, conducting QSC meeting preparing minutes of meeting and ppt for QSC meeting.
- Report on timely basis to executive management on the performance of the quality system, any non-compliance issues and recommended actions.
- Academic performance for knowledge enhancement e.g. QIPS conference.
- Take OPD patient feedbacks and service recovery rounds for IPD patients.
- Preparing daily sales reports of outlets. Maintaining data of marketing activities and international patients.
- Creating item codes for pharmacy items and other departments (general items, fixed assets and service items).
- Uploading HIS tie-ups (corporate and insurance), health checkup packages, rate contracts.
- Patient feedback analysis.
- Typing reports e.g. histopathology, immunohistochemistry, cytology etc.
Departmental Secretary - Deenananth Mangeshkar Hospital and Research Center - Pune
(2014-01 - 2014-11)
Department secretary responsible for day-to-day functioning, coordination of meetings, recruitment, training, and hostel management related to nursing department.
- Coordinate with Director Nursing and head nurses for organizing conference, departmental meetings, inter-departmental and inter-hospitals meetings.
- Arranging logistics for the above meetings.
- Any follow-up with administrative and medical departments in the hospital.
- Write minutes of meeting.
- Take care of interdepartmental correspondence in the hospital and also with concerned institutes all over India and abroad which includes letter drafting, inter office notes, cheque records to accounts, typing of letters, reports/presentations, Fax, E-mail etc. of the concern department/hospital.
- Maintain the filling system and if required suggest improvements.
- Forward all personnel related documents such as absenteeism record, negligence incidences and other legal forms.
- Prepare and maintain statistics related to performance of any nursing/non nursing dept./hospital.
- Maintain department ambiance.
- Organize, maintain and ensure proper usage of assets.
- Maintain arrangements for hospital visit.
- Maintain stock of birth and death certificates.
- Liaison nursing college regarding issues of interns, college teachers etc.
- Ensure required books are available in the library.
- Update notice board.
- Coordinate recruitment process of nurses.
- Maintain data regarding registration of nurses at the time of joining.
- Prepare experience, reference letters etc.
- Maintain data of candidate flow.
- Enter duty roaster.
- Coordinate of induction of nurses.
- Work along with nursing director regarding increment data entry.
- Coordinate performance appraisal and maintain documents related to it.
- Maintain commitment fund related documents for staff.
- Help supervisors in coordinating induction and training programs.
- Keep record of nurses attendance in training programs.
- Prepare ppt for lectures.
- Type nursing projects and protocols.
- Allot rooms to nurses and keep room-wise list.
- Send monthly HRA list to accounts dept.
- Check no dues of hostel staff on leaving hospital.
- Preparing incident reports and coordinate to the management.
- Coordinate all committee meetings, conducting QSC meeting preparing minutes of meeting and ppt for QSC meeting.
- Report on timely basis to executive management on the performance of the quality system, any non-compliance issues and recommended actions.
- Academic performance for knowledge enhancement e.g. QIPS conference.
- Take OPD patient feedbacks and service recovery rounds for IPD patients.
Administrative Assistant cum Receptionist - Deenananth Mangeshkar Hospital and Research Center - Pune
(2007-11 - 2014-12)
Administrative support and reception services with patient care coordination and departmental statistics maintenance.
- Reception areas and coordination of reception activities.
- Patient care: attending, guiding, giving appointments and information to patients and relatives, taking consents and feedback, booking anesthetist, reporting shortcomings to the treating doctor, typing reports and handing over to patient, submitting reports to PR dept. and mediclaim department.
- Maintaining statistics of radiology department.
- Administrative responsibilities.
- Coordinate PC-PNDT activities, machine registrations with manager radiology.
Receptionist - Dwarika Sangamnerkar Medical Foundation, Colony Nursing Home - Pune
(2007-03 - 2007-10)
Reception and patient care coordination.
Senior Medical Transcriptionist - Global Infotech Pvt. Ltd. - Pune
(2006 - 2006)
Medical transcription services for USA and UK based medical centers.
- Typing all types of medical reports of all specialities of USA and UK based medical centers, hospitals, mayo clinics, polyclinics etc. in given time and with 100% accuracy.
- Editing and final uploading files with 100% accuracy.
Senior Medical Transcriptionist - Sunbeam Infotech Pvt. Ltd - Pune
(2005 - 2006)
Medical transcription services for international medical centers.
- Typing all types of medical reports of all specialities of USA and UK based medical centers, hospitals, mayo clinics, polyclinics etc. in given time and with 100% accuracy.
- Editing and final uploading files with 100% accuracy.
Chemist - Ohm Solitronics Ltd. - Pune
(2001 - 2002)
Chemistry position.
