Prajyot Kulkarni

Detail-oriented healthcare support professional with proven experience in customer service, insurance verification, and healthcare process support. Skilled in handling healthcare customer calls, insurance eligibility verification, prior authorization activities, and complex data management. Strong analytical thinking and problem-solving abilities with expertise in healthcare voice processes and customer query resolution.

Passionate about delivering quality healthcare support while maintaining compliance standards.

Healthcare Support Specialist - Inbound - Concentrix - Bengaluru

(2025-12 - 2026-05)

• Handled inbound healthcare customer calls addressing insurance, eligibility verification, and patient support inquiries
• Resolved customer queries regarding healthcare services, benefits, and coverage information with professional communication
• Verified customer details and updated case information accurately in internal systems following company guidelines
• Maintained customer satisfaction and ensured compliance with healthcare support processes in fast-paced voice-based environment

Bachelor of Engineering - Mechatronics Engineering - The Oxford College of Engineering (2019-08 - 2024-01)

Diploma in Mechatronics Engineering - Mechatronics Engineering - BLDEA's S.S.M Polytechnic College (2016-08 - 2019-05)