Senior Process Associate
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A Senior Process Associate in Medical Billing and Revenue Cycle Management (RCM) Professional with over 5 years of core healthcare industry experience and 2 years of Data Annotation expertise. Proven track record in handling end-to-end RCM workflows, including Payment Posting, ERA/EOB processing, and Denial Management using advanced platforms like e Clinical Works and Advanced MD. Adept at maintaining high accuracy and efficiency in remote, fast-paced US healthcare environments.
Senior Process Associate at Calpion Software Technologies Pvt Ltd. (2024-07 – Present)
Specialized in end-to-end Payment Posting operations including Lockbox, ERA, and Correspondence Posting using AdvancedMD. Managed daily payment allocations, adjustments, write-offs, and refunds while resolving transaction discrepancies. Conduct regular self-audits and account reconciliations to ensure financial integrity and maintain strict client guidelines. Contributed to overall operational efficiency by minimizing posting errors and maintaining adherence to productivity targets.
Process Associate at Z&H Healthcare (2023-09 – 2024-07)
Handled Manual and Electronic Remittance Advice (ERA) Payment Posting workflows via eClinicalWorks (ECW). Reviewed daily billing queues and allocated payments within established turnaround times to keep operations efficient. Verified complex payment details, identified systemic discrepancies, and ensured compliance with organizational billing procedures.
Senior Billing Executive at Quintessence Business Solutions and Services Pvt. Ltd. (2019-05 – 2023-09)
Managed end-to-end RCM processes, focusing on Charge Entry, Eligibility Verification, Claim Submission, and Rejection Handling. Analyzed complex insurance denials, implemented corrective root-cause actions, and successfully reduced revenue leakage. Utilized multiple EHR/PM platforms to post remittances and optimize cross-functional billing workflows.
Senior Executive/Quality Checker at Apexon (Technosoft Global Services Pvt Ltd.) (2019-03 – 2021-04)
Annotated and validated high-quality video and image datasets for autonomous driving (ADAS) and artificial intelligence model training. Conducted rigorous quality audits and precision validation on objects like vehicles, pedestrians, and traffic signs to ensure dataset consistency. Trained and mentored team members on standard operating procedures (SOPs) to meet project delivery goals and milestones.
Bachelor of Computer Applications (BCA) in Computer Science – NPR Arts and Science College (2013-06 – 2016-04)
