Prakash Kumar

Senior Program Analyst - IA at WNS Global Services - Part of Capgemini (2025-04 – 2026-10)

Architected a scalable automation framework for debit & credit note extraction across 40+ London Market insurers.
Consolidated multiple document formats, validation rules, and business logics into a reusable enterprise solution.
Enabled rapid onboarding of new insurers through configurable workflow architecture.
Reduced overall processing time by 90% of the overall Business process through workflow optimization and automation.
Developed high-volume reconciliation frameworks processing 5,00,000+ records across multiple data sources.
Optimized reconciliation logic, search algorithms, and exception handling to improve operational efficiency and data accuracy.
Automated complex financial validation and matching processes, eliminating manual intervention.
Designed end-to-end automation solutions integrated with SharePoint (SharePoint Lists, Document Libraries) for centralized reporting, audit logs and real-time tracking.
Automated email communications using dynamic templates, embedded branding, and conditional attachments.
Delivered 100+ hours/week in operational savings by automating end to end debt chasing workflows handling high density of reconciliations and data volumes for multiple data tables.

Program Analyst - IA at WNS Global Services - Part of Capgemini (2022-07 – 2025-03)

Designed and developed automation solutions for claims and policy validation processes across multiple insurers.
Automated high-volume workflows processing 1,000+ claims daily across legacy desktop applications.
Improved SLA adherence, compliance accuracy, and operational efficiency, delivering 500+ productivity hours/month.
Integrated Outlook, Excel, and PDF extraction workflows for invoice processing and LPAN creation.
Translated business requirements into scalable automation solutions through detailed PDDs and SDDs.
Led solution design for complex business processes across claims, policy administration, risk management, and finance operations.
Led migration of 50+ automation bots from Automation Anywhere v11 to AA360 with zero business disruption.
Managed end-to-end UAT cycles and stakeholder sign-offs for automation initiatives, ensuring solution quality, requirement adherence, and production readiness.
Executed end-to-end deployment activities across development, testing, and production environments, supporting smooth go-live execution and release management.
Coordinated post-deployment support and maintenance activities for automation solutions, driving issue resolution, process reliability, and continuous improvement.

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