Prakash Kumar

Results-driven Operations Professional with experience in marketplace operations, pan-India operational coordination, escalation handling, reporting management, and sales consulting. Skilled in handling high-volume workflows, managing multiple operational departments independently, and improving process efficiency through Google Sheets and Excel automation. Experienced in fast-paced work environments with strong leadership, communication, problem-solving, and team coordination abilities.

Operation Support Executive at Cashify (Manak Waste Management Pvt. Ltd.) (2024-12 – 2026-06)

• Managed pan-India marketplace and operational support activities.
• Independently handled operations for 3–4 departments simultaneously.
• Coordinated with RMs, ZMs, and internal teams for smooth operational execution.
• Managed escalation handling and service-related operational cases.
• Created and maintained operational reports using Excel, Google Sheets, and Email tools.
• Automated multiple reporting and operational workflows using Google Sheets.
• Improved process efficiency and reduced manual effort through workflow automation.
• Maintained operational accuracy while handling high-volume tasks.
• Supported payment, service, logistics, and process coordination activities.

Associate Sales Consultant at Paisa Bazaar (2023-08 – 2024-10)

• Handled customer interactions and personal loan sales over calls.
• Assisted customers throughout the complete loan processing cycle.
• Sold loan products from multiple financial institutions.
• Coordinated with customers for documentation and process completion.
• Managed daily and monthly reporting activities.
• Supported team operations during Team Leader absence.

MBA in Global Finance Market – Amity University (2026)

Bachelor of Arts (B.A.) in Political Science – Lalit Narayan Mithila University, Darbhanga (2023)