Prakash Tatipamul

MIS & Workforce Management professional with 6+ years of experience in MIS reporting, WFM analytics, SLA monitoring, forecasting, and dashboard automation across BFSI and IT services. Strong expertise in Advanced Excel, ServiceNow, and Genesys. Awarded for performance excellence and zero-error delivery.

Technical Process Specialist – MIS / WFM - Infosys BPM - Pune

(2025-06)

• Prepared daily, weekly, and monthly MIS reports covering CSAT, SLA, ASA, FCR, and adherence.
• Developed ServiceNow dashboards for real-time operational monitoring.
• Automated Excel reports, reducing manual effort and improving TAT.
• Managed forecasting, roster planning, and attrition analysis.
• Prepared monthly client presentations and KPI scorecards.
• Ensured 100% on-time report delivery with zero escalations.

MIS Executive - Mahindra Integrated Business Solutions - Solapur

(2021-08 - 2025-06)

• Handled MIS reporting for multiple LOBs including collections, sales, and services.
• Prepared daily, weekly, and monthly performance reports (APR, KPI).
• Created dashboards for management and client review meetings.
• Managed attendance and productivity for 190+ employees.
• Led monthly business review (MBR) presentations.
• Maintained zero errors and zero escalations from stakeholders.

Bachelor of Commerce - B.Com - Solapur University

HSC - Commerce - Kuchan High School & Junior College, Solapur

SSC - Sambhajirao Shinde Prashala, Solapur