Prakash Tiwari

To be in a Challenging Profession Where I could make best use of my existing Knowledge and skills to contribute effectively in Personal as well as social growth to make through professional. 7 Years 9 Months of CCTV Control Room / Surveillance experience at Nexus Select City Walk Mall, Saket, New Delhi, with hands-on exposure to CCTV monitoring, incident detection and reporting, access control operations, fire alarm monitoring, emergency coordination, investigation support and security-team coordination.

Tele-caller at Vodafone

6 Month Work Experience — Call Center

• Handled inbound and outbound customers calls, providing information and resolving queries, assisted customers with billing, plan upgrades, and service related issues.
• Maintained daily call logs and update customer records in the system.
• Promoted company services and ensured customer satisfaction.

Tele-caller at E-commerce Co.

6 Month Work Experience

• Assisted customers with product inquires, order placements, and returns.
• Resolved customers complaints and escalated complex issues to higher support teams.
• Maintained accurate records of interactions in the CRM system.
• Supported sales by promoting offers and upselling products.

CCTV OPERATOR at Nexus Select City Walk Mall

7 Years 9 Months. Core Areas: CCTV Surveillance | Access Control | Fire Alarm Monitoring | Incident Reporting | Emergency Coordination | GPS Tracking

• Monitored live and recorded CCTV footage to ensure safety and security across mall premises.
• Identified and reported suspicious activities, thefts, or emergencies to the security Team and Mall Management.
• Maintained proper logs and records of incidents, system faulty, and escalations.
• Coordinated with security guards, housekeeping, and technical teams for quick response to incidents.
• Assisted police and management by providing CCTV footage and reports during investigations.
• Ensure all CCTV cameras and recording system were functioning properly, and reported malfunctions for repair.
• Monitoring and controlling all door access activities through access control software and CCTV system.
• Managing authorized staff and visitors entry by verifying access permissions from the control room.
• Responding to access alarms and coordinating with security staff for immediate action.
• Generating and maintaining daily access logs and incidents reports for management review.
• Operating and supervising access control panels to ensure secure entry and exit at all times.
• Monitoring fire alarm control panels and responding promptly to any alarms or fault indications.
• Acknowledging and resetting alarms after verification as per standard operating procedures (SOP).
• Coordinating with security and engineering teams during fire or evacuation drills.
• Maintaining accurate records of all alarm events, system resets, and panel status.
• Ensuring continuous operation of the fire alarm system and notifying maintenance for any faults.
• Followed SOP (standard operating procedures) for incident handling and emergency situations.
• Trained new staff in CCTV monitoring and reporting protocols.
• Tracked water tanker GPS movements during duty hours and monitored their operational status.
• Maintained GPS tracking registers and records for water tanker movement and monitoring.

10TH – Bihar School Examination Board Patna (2010)

12th – Bihar School Examination Board Patna (2012)

B.SC – Veer Kunwar Singh University Ara (2015)