Prakhar Goud

Situation: Delivered frontline support to customers by addressing service issues, order-related queries, and general inquiries.

Task: Managed a high volume of customer interactions through inbound and outbound support calls, along with the email channel.

Action: Utilized tools like CRM systems and Excel to track issues, follow up proactively, and provide timely resolutions.

Customer Support Executive - Conneqt business solutions

(2023-02 - 2024-07)

• Situation: Delivered frontline support to customers by addressing service issues, order-related queries, and general inquiries.
• Task: Managed a high volume of customer interactions through inbound and outbound support calls, along with the email channel.
• Action: Utilized tools like CRM systems and Excel to track issues, follow up proactively, and provide timely resolutions.
• Result: Improved customer satisfaction by resolving queries within defined timelines and maintaining consistent communication.

Seller Support Executive - Teleperformance

(2021-09 - 2022-01)

• Situation: Provided end-to-end support to sellers regarding order processing, logistics, and issue resolution.
• Task: Handled multiple seller queries simultaneously using Excel-based data and managed outbound support calls.
• Action: Maintained strong relationships with sellers by offering timely updates and guidance on order status.
• Result: Ensured resolution of seller issues within defined timelines, enhancing service efficiency and satisfaction.

BCA - Govt. Madhav Science College, Ujjain, M.P. (2022)

DCA - Maharishi University, Bhopal, M.P. (2019)

12th State board, M.P. - Sant Leela Shah Convent H.S. School, Ujjain, M.P. (2018)

10th State board, M.P. - Sant Leela Shah Convent H.S. School, Ujjain, M.P. (2016)