Pramod
Customer Service | Customer Care | Client Support
Talent
PuneMember since September 12, 2026
Customer Support & Relationship ManagementProblem Solving & Issue TroubleshootingComplaint Resolution & Escalation HandlingData Entry & DocumentationCRM Systems: SalesforceCRM Systems: ZendeskCRM Systems: ServiceNowService Quality & SLA Adherence
·
Hire this person
Send a job offer directly to this candidate
Customer Support & Relationship ManagementProblem Solving & Issue TroubleshootingComplaint Resolution & Escalation HandlingData Entry & DocumentationCRM Systems: Salesforce
About
Detail-oriented Customer Service professional with over 2 years of experience at Teleperformance and 1 year at Hexaware BPS, focused on delivering exceptional client support and customer care. Proven track record in resolving customer inquiries across phone, email, and chat channels, improving satisfaction scores, and handling escalations with empathy and professionalism.
Experience
Remote Customer Care Executive at Teleperformance (2022-07 – Present)
- Deliver remote customer support for international clients via phone, email, and chat
- Maintain 95%+ customer satisfaction by providing empathetic, accurate solutions
- Manage escalated cases efficiently, reducing resolution time by 20% while ensuring compliance
- Record and update customer information in Salesforce CRM, ensuring data accuracy
Executive at Hexaware BPS (2015-11 – 2015-11)
- Provided client support for banking processes, handling inquiries related to accounts
- Processed documentation and ensured adherence to compliance and data privacy
- Collaborated with team to resolve customer issues while maintaining SLA targets
Education
Post Graduate Diploma (PGDM) in Marketing – ICBS Akademia (2017 – 2019)
Bachelor of Commerce (B.Com) – Mumbai University (2014 – 2015)
Skills
Customer ServiceCustomer CareClient Support
