Pramod

Detail-oriented Customer Service professional with over 2 years of experience at Teleperformance and 1 year at Hexaware BPS, focused on delivering exceptional client support and customer care. Proven track record in resolving customer inquiries across phone, email, and chat channels, improving satisfaction scores, and handling escalations with empathy and professionalism.

Remote Customer Care Executive at Teleperformance (2022-07 – Present)

• Deliver remote customer support for international clients via phone, email, and chat
• Maintain 95%+ customer satisfaction by providing empathetic, accurate solutions
• Manage escalated cases efficiently, reducing resolution time by 20% while ensuring compliance
• Record and update customer information in Salesforce CRM, ensuring data accuracy

Executive at Hexaware BPS (2015-11 – 2015-11)

• Provided client support for banking processes, handling inquiries related to accounts
• Processed documentation and ensured adherence to compliance and data privacy
• Collaborated with team to resolve customer issues while maintaining SLA targets

Post Graduate Diploma (PGDM) in Marketing – ICBS Akademia (2017 – 2019)

Bachelor of Commerce (B.Com) – Mumbai University (2014 – 2015)