Bābusāhibpālya, Bengaluru UrbanMember since 26 October 2023
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About
I have 14.3 years of work experience in the IT industry.
9 years of experience in Application & Production Support, Maintenance, Migration Projects, Vulnerability Management, and Patch Management.
Good understanding of ITIL and ITSM (using tools Service Now/BMC Remedy, Rally, JIRA).
Expertise in Incident, Problem, and Change Management with strong experience in Customer Support, Escalation Handling, and IT Service Management.
Ensuring operational efficiency and service reliability through SLA-driven delivery.
Experienced in leveraging monitoring tools like Splunk, AppDynamics, and Grafana to ensure system reliability, detect issues proactively, and optimize application performance.
Experienced in providing end-to-end production support across Level 1, Level 2, and Level 3 operations.
Good working knowledge of UNIX, including commands.
Involved in various Project Migration, Infrastructure Setup, Disaster Recovery, and Business and Project Support Activities.
Reporting and Metrics generation batch job monitoring and re-running of the jobs in case of failures.
Experience
21st October 2024 – Till Date : Insight Global, Hyderabad.
8th April 2022 – 30th Jun 2023 : Artech Infosystems Pvt Ltd, Bangalore.
29th April 2021 – 25th Feb 2022 : Sellcraft Global Solutions Pvt Ltd, Bangalore.
27th June 2017 – 31st October 2018 : Thirdware Technology Solutions, Chennai.
6th November 2006 –11th November 2016: Thirdware Technology Solutions, Chennai.
Education
M.Sc(IT)(Master of Science and Information Technology)from Sikkim Manipal University,Hyderabad — 2004 Passed out
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