Pranali Waghmare

Currently working as a Senior Salesforce Consultant at Capgemini Technology Services India Limited, Hyderabad, with 8+ years of IT experience, including 5+ years of hands-on experience in Salesforce Administration, Configuration, Customization, Production Support, and Business Process Automation.

Salesforce Certified

Administrator and Salesforce Certified AI Associate with hands-on experience in Sales Cloud, Service Cloud, Experience Cloud, Flow Builder, Salesforce AI, Einstein Copilot, Omni-Channel, and Campaign Management. Strong expertise in Salesforce Administration, including Custom Objects, Custom Fields, Page Layouts, Lightning Record Pages, Record Types, Formula Fields, Roll-Up Summary Fields, Relationships, Validation Rules, Approval Processes, and Flow Automation. Proficient in Salesforce Security Model, including Roles, Profiles, Users, Permission Sets, Permission Set Groups, Public Groups, Queues, Sharing Rules, and Field-Level Security.

Experienced in creating and maintaining Reports, Dashboards, Custom Report Types, List Views, Email Templates, Email Alerts, and declarative automation to improve business processes and operational efficiency.

Senior Salesforce Consultant - Capgemini Technology Services India Limited - Hyderabad

(2023-12)

Custom Fleet is a leading fleet management and vehicle leasing solution provider serving businesses across Australia and New Zealand. The Salesforce platform is used to streamline customer, vehicle, driver, contract, and fleet management processes by automating business workflows, enhancing operational efficiency, and providing centralized customer relationship management.

• Collaborated with business stakeholders to gather, analyze, and translate business requirements into scalable Salesforce solutions.
• Provided day-to-day Salesforce production support by troubleshooting application issues, performing root cause analysis, and resolving incidents within defined SLAs.
• Configured and maintained Custom Objects, Custom Fields, Page Layouts, Lightning Record Pages, Compact Layouts, Record Types, and Dynamic Forms based on business requirements.
• Developed and maintained Validation Rules, Formula Fields, Roll-Up Summary Fields, Lookup and Master-Detail Relationships to support business processes and improve data quality.
• Designed and implemented Screen Flows, Record-Triggered Flows, and Scheduled Flows to automate business processes and reduce manual effort.
• Configured Approval Processes, Email Alerts, Notification Actions, Tasks, and other declarative automation to support business operations.
• Implemented Salesforce Security Model by configuring Roles, Profiles, Permission Sets, Permission Set Groups, Public Groups, Queues, Sharing Rules, and Field-Level Security to ensure secure data access.
• Configured picklists, dependent picklists, validation rules, duplicate management, and record types to improve data quality and enforce business rules.
• Worked extensively with standard Salesforce objects including Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Products, Price Books, and custom objects.
• Created and maintained Custom Report Types, Reports, Dashboards, and List Views to provide actionable business insights and support data-driven decision-making.
• Performed data migration, bulk data import/export, data updates, and data cleanup activities using Data Loader, Workbench, and Salesforce Inspector.
• Investigated production issues, implemented corrective actions, and monitored application performance to improve system stability and user experience.
• Prepared functional documentation, release notes, user guides, and knowledge base articles to support end users and facilitate knowledge transfer.
• Supported release management activities using Gearset, including deployment validation and post-release verification.
• Worked on Proof of Concept (POC) initiatives involving Einstein Copilot, Omni-Channel, and Campaign Management to enhance customer service and marketing operations.
• Worked closely with development teams to implement complex business requirements requiring Apex or Lightning Web Components whenever declarative solutions were not sufficient.

Salesforce Consultant - Cognizant Technology Solutions India Private Limited

(2020-05 - 2022-08)

Quality Review Tool is a Salesforce-based application developed to streamline quality review processes by capturing, managing, and monitoring sales-related activities. The application enabled business users to automate workflows, improve data quality, generate reports, and enhance operational efficiency through Salesforce configuration and administration.

• Configured and maintained Custom Objects, Custom Fields, Page Layouts, Record Types, Validation Rules, and Lookup & Master-Detail Relationships based on business requirements.
• Developed and maintained Flow Automations, Approval Processes, Email Alerts, and Workflow Rules to automate business processes and improve operational efficiency.
• Created and managed Reports, Dashboards, Custom Report Types, and List Views to provide business insights and support decision-making.
• Configured Salesforce Security Model, including Roles, Profiles, Permission Sets, Public Groups, Queues, Sharing Rules, and Field-Level Security.
• Managed users, access permissions, and application configurations to ensure secure and efficient system usage.
• Performed data import, export, updates, and data quality activities using Data Loader and Workbench.
• Worked closely with business users to gather requirements, provide production support, troubleshoot issues, and deliver effective Salesforce solutions.
• Participated in User Acceptance Testing (UAT), defect resolution, deployment validation, and post-production support.
• Collaborated with cross-functional teams in Agile environments to deliver enhancements and support continuous process improvements.

Data Quality Analyst - Cognizant Technology Solutions India Private Limited

(2017-02 - 2020-04)

Laser Tag was a data quality and content research project focused on analyzing, validating, and classifying large volumes of data across multiple business domains. The project involved quality auditing, keyword research, data annotation, and improving search relevance to enhance the accuracy of search platform results.

• Performed data quality analysis and validation to ensure the accuracy, consistency, and completeness of business data.
• Conducted keyword research and content classification across multiple business domains to improve search relevance and data accuracy.
• Analyzed and resolved edge cases by identifying data discrepancies and implementing appropriate corrective actions.
• Monitored quality metrics, prepared daily quality reports, and ensured adherence to project quality standards and SLAs.
• Researched job titles, skills, and industry-specific keywords to improve search result accuracy and user experience.
• Identified and validated third-party job posting websites to support business requirements.

Bachelor of Engineering (B.E) - Computer Science (CS) - Rashtrasant Tukadoji Maharaj (RTM) Nagpur University (2014)