Pranav Sadul
Senior Associate Operations
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About
Operations Specialist (M.Sc. CS) with a strong background in high-volume transaction processing and quality governance. Expert in managing complex regulatory claims (EU/UK frameworks) and leading quality audits to ensure 100% compliance. Proven ability to bridge the gap between technical systems and operational execution in fast-paced, regulated environments.
Experience
Senior Operations Associate at WNS Global Services Pvt. Ltd. (2024-04 – 2026-07)
- Lead the On-the-Job Training (OJT) phase, successfully bridging gaps between theoretical training and live operations to ensure new recruits are fully prepared for independent case handling.
- Conduct rigorous quality audits of agent performance during the OJT period, identifying errors and providing real-time feedback to maintain high compliance and accuracy standards.
- Direct shift operations by managing real-time workflows and driving agent productivity to meet daily case closure targets and service level agreements (SLAs).
- Manage high-priority passenger escalations and complex flight disruption claims, ensuring accurate compensation delivery while protecting the brand's reputation.
Education
M.Sc. in Computer Science – G.H.
Raisoni
College of Arts Commerce & Science, Wagholi, Pune (2024)
B.Sc. in Computer Science – G.H.
Raisoni
College of Arts Commerce & Science, Wagholi, Pune (2021)
HSC – Genba Sopanrao Moze Prashala, Shastri Nagar, Pune (2018)
SSC – St.
Francis De Sales High
School, Shaanwadi, Nagar Road, Pune (2016)
