Pranay Adupa

Highly accurate Subject Matter Expert with 4.7 years of experience in processing high volumes of payments (150-250+ daily) with over 99.5% accuracy. Proficient in handling international SWIFT messages, AML screenings, and end-to-end electronic banking operations. Proven ability to investigate and resolve payment exceptions, manage foreign exchange transactions, and contribute to process improvements that increased efficiency by 15–25%.

Seeking to leverage expertise in payment processing and compliance to enhance operations.

Subject Matter Expert (SME) - Cognizant Technology Solutions - Hyderabad, India

(2022-01)

• Managed and monitored 150-250+ cross-border payment transactions daily with over 99.5% accuracy, ensuring strict adherence to Service Level Agreements (SLAs).
• Processed diverse international SWIFT payment messages, including MT103, MT202, FX payments, DD100, AP100, Combo, and Tax transactions.
• Executed end-to-end processing for Electronic Banking (EB) queues, encompassing Fresh Payments, CHIP Incoming, FED Incoming, and Repair queues.
• Conducted Anti-Money Laundering (AML) aligned screenings, meticulously validating Know Your Customer (KYC) details, sanctions, alerts, abnormal transaction patterns, and red-flag indicators.
• Reviewed and processed Corporate Remittance System (CRS) items such as CMS Repairs, EGW Repairs, and INC Returns, maintaining a high level of accuracy.
• Performed end-to-end BBK operations, including packet creation, validation, charge processing, reconciliation, and transaction verification.
• Administered foreign exchange transactions, specifically FX151 and FX610, ensuring full compliance with banking regulations and internal controls.
• Processed and validated ADM (manual) payments between customers and banks within defined turnaround times.
• Investigated and resolved payment exceptions, transaction discrepancies, and settlement issues to minimize operational risk.
• Managed exchange and non-exchange charges, guaranteeing compliance with banking policies and regulatory requirements.
• Served as Subject Matter Expert (SME) for MUFG Bank operations, providing essential process guidance, training support, and knowledge sharing to team members.
• Addressed client escalations and complex payment-related queries, ensuring timely resolution and fostering high customer satisfaction.
• Conducted thorough transaction reviews and reconciliations to identify errors, prevent financial losses, and maintain stringent operational accuracy.
• Collaborated effectively with internal teams and stakeholders to enhance workflow efficiency and fortify process controls.
• Contributed to process improvement initiatives that successfully increased operational efficiency by 15–25% and reduced processing errors.
• Supported ISO 20022 payment standards and ensured adherence to global banking compliance requirements.

Degree - Narayana Degree College (2016-06 - 2019-05)

Intermediate - Sri Sai Junior College (2014-06 - 2016-05)

Secondary School - Krishnaveni Talent School (2013-06 - 2014-04)