Pranit Zade

UBS Solutions (Feb 2019- Aug 2020)

-Associate associate

-Medicare Process (U.S)

-Daily costumer handling through Emails.

-Verifying and checking the status of medical claims for customers.

-Forwarding problems and inquiries to the front office, seeking solutions, and fulfilling customer requirements.

-Collecting and storing data in an Excel spreadsheet.

-Training seminar for newly hired staff.

WNS Global Services LTD - Associate (13Jan 2021 - 1 July 2023)

5 member team as a front representative for Sealink International Inc.
Updating all details in Climax shipping tool for Sealink International Inc.
Daily customer handling and contractual maintenance of provider information.
US customs filling in Automated Export System (AES).
Tracking all booking and container activities on shipping line websites.
Conducting training seminars for new staff.
Import documentation and warehouse documentation for ECU Worldwide process in the organization.

At Tech Alchemy Studio, (5 July)

Responsible for launching Crypto currency CM.
Acted as an Associate Mod, delivering extensive customer service and technical assistance through email and Discord
Verified transactions and ensured front-office confirmation while meeting customer needs

- Handling forwarding issues and inquiries to the front office, ensuring resolutions and meeting customer needs.

Maintained daily data updates in Excel
Conducted daily meeting reporting using Google Meet
Communicated daily work updates to seniors via email for verification and oversight.

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