Pranjal Banik

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges

Back office executive - Conneqt Business Solutions

• Managed backend operations and processed customer requests accurately
• Coordinated with internal teams to ensure smooth workflow and timely issue resolution
• Ensured compliance with company policies and data security standards
• Followed company SOPs and met productivity and quality targets

VKYC Associate - Mortgage Finance Private Ltd

• Conducted Video KYC (VKYC) verification for customers as per RBI guidelines and company policies
• Assisted customers throughout the VKYC process and resolved queries professionally
• Ensured accuracy and completeness of customer information during the verification process
• Handled sensitive customer information while maintaining strict confidentiality and data security

AIISE - Maharishi Vidya Mandir, Kalipur

HSSLC - Pandu College

B.com (honors) - Commerce - West Guwahati Commerce College