Pranjul Tiwari

Results-driven Business Analyst with 1.5+ years of experience in IT services environments, gathering client requirements and translating them into actionable BRDs, functional specs, and user stories across full SDLC. Proven ability to coordinate between clients, development, and QA teams — delivering zero critical post-release bugs, 30% reduction in rework, and 3 hrs/week saved in reporting across Agile sprint cycles. Strong analytical and communication skills with hands-on experience in Salesforce, Azure DevOps, REST APIs, SQL, and GenAI tools.

Business Analyst at American Chase LLP (2024-09 – Present)

Business Analyst role involving requirements gathering, documentation, team coordination, and reporting across multiple sprint cycles.

• Gathered and analysed client requirements across 8+ sprint cycles, authoring BRDs and functional specifications that reduced requirement-related rework by ~30% through early stakeholder alignment.
• Translated client and stakeholder inputs into 40+ detailed user stories with acceptance criteria, enabling dev and QA teams to deliver features with minimal ambiguity across full SDLC.
• Coordinated actively with development teams throughout delivery — clarifying requirements, resolving ambiguities, and ensuring solutions aligned with client expectations.
• Communicated with clients and business leads for updates, feedback, and sign-off — maintaining transparency across sprint cycles and building strong working relationships.
• Built and maintained 6 Salesforce dashboards tracking operational KPIs, cutting manual reporting effort by ~3 hrs/week and enabling data-driven decisions for business leads.
• Led UAT preparation and execution across 3 major sprint releases — authored test scenarios, validated workflows, and logged defects, achieving zero critical post-release bugs in production.
• Conducted data validation and reconciliation across integrated systems, identifying and resolving 15+ data discrepancies to ensure accuracy of reporting and downstream processes.
• Performed root cause analysis on 10+ production incidents, coordinating with technical teams to reduce average resolution time by ~25%.
• Mapped As-Is business workflows to identify gaps and proposed To-Be optimisations, streamlining 2 key processes and reducing manual touchpoints.

Bachelor of Technology (B.Tech) in Electronics & Communication Engineering – Pranveer Singh Institute of Technology (2015 – 2019)