Prarthana Baruah

Dynamic and results-driven banking professional with over 14 years of experience in branch operations, customer relationship management, and sales leadership. Proven ability to enhance revenue, optimize service delivery, and build high-performing teams. Adept at fostering client loyalty, ensuring compliance, and driving branch growth through strategic planning and effective communication.

Deputy Branch Manager at Utkarsh Small Finance Bank (2019-07 – Present)

• Drive branch operations and sales strategy to achieve consistent year-over-year growth.
• Conduct financial risk analyses to identify improvement opportunities.
• Developed customer incentive programs that significantly boosted satisfaction and retention.
• Led a team of staff, ensuring alignment with company goals and operational excellence.
• Maintained strict data confidentiality and regulatory compliance.

Customer Service Manager at RBL Bank (2017-10 – 2019-06)

• Supervised customer service operations and optimized workflow efficiency.
• Resolved client issues promptly, fostering long-term customer loyalty.
• Mentored team members on best practices and service excellence standards.

Sales & Development Manager (SDM) at IndusInd Bank (2016-11 – 2017-09)

• Achieved sales growth through proactive customer engagement and personalized service.
• Enhanced store presentation and product visibility to increase walk-in conversions.
• Strengthened client satisfaction by efficiently managing returns and exchanges.

Branch Service Manager at Standard Chartered Bank (2011-06 – 2016-10)

• Managed daily branch operations including vault control and cash management.
• Delivered high-quality customer support and personalized financial advice.
• Trained and motivated staff in service, compliance, and sales protocols.

Customer Services Officer at ICICI Bank Ltd (2010-01 – 2011-05)

• Supported customers with banking transactions and product inquiries.
• Promoted relevant products to drive cross-selling and upselling initiatives.
• Maintained accurate documentation of customer interactions and transactions.

MBA in Financial Accounting – Symbiosis Institute of Management Studies

LLB – Gauhati Law College

Bachelor of Commerce in Commerce – Gauhati Commerce College