Prarthana Mishra

BCA graduate aspiring to build a career in software development and application support, with a strong foundation in Python programming, Object-Oriented Programming (OOP), SQL, and MySQL. Skilled in programming fundamentals, debugging, troubleshooting, problem-solving, database operations, and data investigation. Familiar with Microsoft Excel and Google Sheets for data handling, verification, and analysis, along with identifying and resolving technical and data-related issues.

Strong understanding of OOP concepts and ability to analyze problems, work with existing information, follow documented processes, and coordinate effectively with teams. Seeking a Software Developer Trainee, Junior Software Developer, or Application Support role to apply technical skills and grow in a professional environment.

Business Development Executive - Dataman Software Pvt. Ltd.

(2025-08 - 2026-04)

• Understood client requirements and investigated software product-related queries using available information and documentation.
• Coordinated with internal teams regarding client requirements, issues, and required follow-up actions.
• Developed understanding of software product functionality and communicated application features during product demonstrations.
• Maintained accurate client and business information to support day-to-day operations.
• Prepared proposals and documented relevant client requirements for effective internal and client communication.
• Handled multiple client requests while prioritizing activities according to requirements and business needs.
• Followed up on pending requests and coordinated with relevant teams for timely action.

Customer Care Representative - Wipro

(2024-10 - 2025-02)

US Healthcare Process

• Investigated customer issues by reviewing available information and identifying appropriate solutions.
• Troubleshot service-related issues while following defined processes and procedures.
• Analyzed customer information to understand problems and determine appropriate actions.
• Maintained accurate customer records and documented relevant information.
• Escalated complex issues to the appropriate team with necessary information.
• Managed multiple customer requests while maintaining accuracy and timely responses.
• Followed established processes while maintaining service quality and attention to detail.

Bachelor of Computer Application - Computer Application - Dr. Virendra Swarup College of Management Studies (2021-01 - 2024-12)