JIRA Developer (Atlassian Consultant) at INFINITE COMPUTER SOLUTIONS (2023-04 – Present)
Client: UBS. Atlassian Tools: JIRA, Confluence, JSM, ROVO, Bitbucket & JWM
- Led enterprise Jira Data Center to Cloud migrations with zero data loss and minimal downtime.
- Administered and configured projects across Software Development, ITSM using Jira Service Management, and knowledge collaboration in Confluence.
- Designed and customized complex workflows including validators, conditions, and post-functions using Groovy scripting via ScriptRunner.
- Scheduled jobs and automation scripts
- Built reusable Groovy libraries to standardize business logic across multiple Jira projects.
- Integrated Jira with external systems using REST APIs, creating scripted API calls (GET/POST/PUT/DELETE) for data synchronization.
- Developed advanced Groovy scripts for custom listeners for real-time event handling, scripted fields for dynamic field calculations, behaviors for UI-level field control, and custom REST endpoints
- Developed 50+ automation rules using ScriptRunner and Jira Automation, reducing manual effort by 35% and improving SLA adherence by 25%.
- Developed custom email handlers and scripted notifications for dynamic stakeholder communication.
- Worked with Forge CLI, manifest configuration, and deployment processes for Jira Cloud applications.
- Performed data validation during Jira Data Center to Cloud migration using SQL queries.
- Implemented permission schemes, issue security schemes, and role-based access control to ensure enterprise-grade security compliance.
- Designed and configured Scrum & Kanban boards with sprint metrics, velocity tracking, and burndown analysis.
- Explored Forge modules, permissions, triggers, and secure app architecture in Atlassian Cloud.
- Built executive-level dashboards with gadgets, filters, and real-time reporting KPIs.
- Performed performance tuning in Data Center environments including indexing, log analysis, thread dumps, and cache optimization.
- Built Forge-based automation solutions integrating Jira REST APIs, web triggers, and custom UI components.
- Managed bulk operations, data imports/exports (CSV, JSON), and migration validation activities.
- Migrated attachments, comments, and historical records, ensuring full audit trail preservation.
- Troubleshot and optimized Forge app deployments, permissions, and API integrations.
- Monitored production batch jobs, application logs, and incident queues in Linux/Unix environments.
- Installed and configured CI/CD integrations (e.g., Jenkins) for DevOps traceability between commits, builds, and Jira issues.
- Conducted migration validation and reconciliation by performing pre- and post-migration data checks, reducing discrepancies.
- Demonstrated ability to quickly adapt migration strategies across platforms, enabling smooth transition from systems like ServiceNow to Jira despite differences in data models.
JIRA Administrator at INFINITE COMPUTER SOLUTIONS (2019-01 – 2023-03)
Client: Health Edge. Atlassian Tools: Jira, Confluence & JSM.
- Administered and maintained Jira and Confluence instances, ensuring high availability, optimal performance, and system reliability in production environments.
- Administered and maintained Jira Cloud, Jira Service Management (JSM), and Confluence environments.
- Configured and managed Jira projects, issue types, workflows, screens, screen schemes, issue type schemes, field configurations, and permission schemes.
- Created and maintained custom fields, request types, queues, SLAs, automation rules, and notification schemes.
- Managed user provisioning through Atlassian Administration, including groups, project roles, permissions, and access control
- Configured and maintained Jira Service Management portals, request forms, knowledge base integration, and customer permissions.
- Installed, configured, upgraded, and supported Atlassian Marketplace apps while ensuring compatibility and security.
- Developed advanced Groovy scripts for custom listeners for real-time event handling, scripted fields for dynamic field calculations, behaviors for UI-level field control, and custom REST endpoints
- Developed 50+ automation rules using ScriptRunner and Jira Automation, reducing manual effort by 35% and improving SLA adherence by 25%.
- Developed custom email handlers and scripted notifications for dynamic stakeholder communication.
- Worked with Forge CLI, manifest configuration, and deployment processes for Jira Cloud applications.
- Performed data validation during Jira Data Center to Cloud migration using SQL queries.
- Implemented permission schemes, issue security schemes, and role-based access control to ensure enterprise-grade security compliance.
- Designed and configured Scrum & Kanban boards with sprint metrics, velocity tracking, and burndown analysis.
- Explored Forge modules, permissions, triggers, and secure app architecture in Atlassian Cloud.
- Built executive-level dashboards with gadgets, filters, and real-time reporting KPIs.
- Performed performance tuning in Data Center environments including indexing, log analysis, thread dumps, and cache optimization.
- Built Forge-based automation solutions integrating Jira REST APIs, web triggers, and custom UI components.
- Managed bulk operations, data imports/exports (CSV, JSON), and migration validation activities.
- Migrated attachments, comments, and historical records, ensuring full audit trail preservation.
- Troubleshot and optimized Forge app deployments, permissions, and API integrations.
- Monitored production batch jobs, application logs, and incident queues in Linux/Unix environments.
- Installed and configured CI/CD integrations (e.g., Jenkins) for DevOps traceability between commits, builds, and Jira issues.
- Conducted migration validation and reconciliation by performing pre- and post-migration data checks, reducing discrepancies.
- Demonstrated ability to quickly adapt migration strategies across platforms, enabling smooth transition from systems like ServiceNow to Jira despite differences in data models.
- Performed bulk issue updates, imports, exports, and data cleanup using built-in Jira tools and REST APIs.
- Assisted in Jira Cloud migration activities, including project migration, configuration validation, user mapping, and post-migration support.
- Used Jira REST APIs for automation, integrations, reporting, and administrative tasks
- Monitored platform performance, resolved application issues, and coordinated with Atlassian Support when necessary.
- Provided Level 2/Level 3 support for Jira and Confluence users, troubleshooting configuration and access issues.
- Prepared platform documentation, standard operating procedures (SOPs), and knowledge articles.
