Retail banking
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Handling and responded to customer inquiries in all forms (email, phone) daily basis. Freezing the deceased customer accounts is done in BPM tool, which transfer the funds to surviving party. Ordering new debit cards with pin activation.
Pre-screening kyc documents before processing customer accounts, including financial transactions through customer gateway application. Worked with departments across the company, including quality team, in developing new ideas, initiatives, products, and services. Processing bank stationary like cheque and credit books.
Conducting KYC checks for onboarding customers. Analyzing AML credit risk using Experian and Equifax systems for UK customers. Conducting screening processes for new and existing members to ensure compliance with due diligence policies, procedures.
Ensure all required KYC information and documentation for new and existing customers is complete and accurate. Identifying any suspicious activity pertaining to applicants and/or existing members. Provided customer service and was involved in training new team member
Handling and responded to customer inquiries in all forms (email, phone) daily basis. Freezing the deceased customer accounts is done in BPM tool, which transfer the funds to surviving party. Ordering new debit cards with pin activation.
Pre-screening kyc documents before processing customer accounts, including financial transactions through customer gateway application. Worked with departments across the company, including quality team, in developing new ideas, initiatives, products, and services. Processing bank stationary like cheque and credit books.
