Hardware Support Engineer - Prime Computers - Hindustan Aeronautics Limited(HAL), Balanagar
(2020-07 - 2023-01)
Worked For Prime Computers for 3 years Which is deployed in Hindustan Aeronautics Limited(HAL), Balanagar, as Desktop Support Engineer
- Maintain computer peripheral devices like printers, Scanners and resolve associated problems
- Hardware Repairs, Upgrades and Account Administration
- Configuration and test of software, maintenance of hardware and peripheral devices
- Configuring Microsoft outlook, thunderbird, Backup and Repair
- Maintaining VC through software and hardware based such as ms teams ,cisco webex applications
- Keeping an Inventory of Hardware & Software Assests
- Replaced RAM, HDD/SSD, motherboard- Installed OS and drivers
- Provided field and onsite support
Network Support Engineer - Bharat Electronics Limited (BEL) - Nacharam
(2022-11 - 2023-08)
Worked as Network Engineer at Bharat Electronics Limited (BEL),Nacharam, For Zenpaq Computers and Peripherals. Project Completed.
- Diagnosed & Resolved Network Connectivity Issues
- Assisted With Configuring & Troubleshooting Routers, Switches & Firewall
- Provided First-Line Support For DHCP,DNS,VLANS
- Troubleshooting IP Phone's, Network connectivity like Cabling, Punching, Network Printers
- Maintaining of Fortinet 100e firewall & Installation and maintenance of polycomvc & cisco VC`S
- Managed routers and switches
- Troubleshot DNS, DHCP, IP issues
- Coordinated with ISPs
Team Lead – Desktop Support - Bharat Heavy Electronics Limited (BHEL)
(2023-08 - 2025-07)
Led a team of desktop support engineers at Bharat Heavy Electronics Limited (BHEL) for Zenpaq Computers and Peripherals
- Provided First-line Technical support for 1400 end users, Resolving 85% of issues on First Quarter Through Ticketing System
- Assisted Users with Microsoft office 2016 Applications, Email Configuration and Remote access
- Managed daily IT operations and SLA compliance
- Handled escalation issues and team coordination
- Maintained reports and asset tracking
Field Support Engineer - Team Computers
(2025-07 - 2026-04)
Provided onsite hardware and network support
- Installed network devices, Firewall and cabling
- Provided onsite support for desktop, laptop, and network-related issues
- Installed, configured, and troubleshot Windows systems and applications
- Diagnosed and resolved hardware issues (RAM, HDD/SSD, motherboard, peripherals)
- Installed and configured routers, switches, and Wi-Fi access points
- Handled network issues such as IP conflicts, DNS, and connectivity problems
- Performed LAN cabling, patching, and basic rack setup
- Supported printers, scanners, and other IT devices at client locations
- Coordinated with remote teams/Vendors and ISPs for issue resolution
