Dy Manager (Operations) at DHL Supply Chain India Pvt Ltd. (2021-06 – Present)
Asst -Manager (Operations) at Navata Road Transport (2015-04 – 2021-05)
Sr. Executive – Service at Blue Dart Express Ltd. (2012-06 – 2015-03)
Executive - Sales at Gati Ltd. (2007-05 – 2012-05)
- Taking care of entire Inbound & Outbound operations at warehouse
- Maintain good repo with our contractual and walk-in customers
- Resolving service related issues timely without any delay
- Transforming the ideas and regulatory norms according to company
- Taking initiative steps to develop company and individual performance on gradually
- Interacting regularly with customers and our staff regarding work performance and if any issues related warehouse and deliveries & bookings timely monitoring for better performance
- Co-ordinating with vendors frequently for increase no of branches and to reach maximum customers for to provide service purpose
- Taking care of total 3-PL activities and warehousing distribution through our channel partners & following for timely deliveries for smooth operational transactions
- Accompanying wide by maintaining – WMS / MIS / SLP – reports on day to day basis to maintain & improvement of service level performance
- Operational Efficiency- % improvement in business parameters over previous month through innovation
- SOP implementation - Cumulative % of branch, transshipment KRA'S through implementation of SOP & agency - branches relations / sensitizing
- People Management - Ensuring right people are in right place & staff attendance / placement monitoring
- Training & Development - % of team developed to a talent (pool-1 & pool -2) over existing staff in a quarter
- Manpower - Plan vs availability & resolving issues / complaints effort for in time clearance
- Operational Accuracy - % of error free bookings & deliveries adherence to activity
- Taking care of Supply Chain Management solutions and logistics part for existing customers and developing New Business Development based upon our company products
- Developing the existing business from Key Accounts like our credit coded customers
- Negotiating with the customers on a regular basis to get the projects signed by them
- Keeping the credit outstanding under control as per the company norms
- Giving training on timely basis to the team and conducting reviews to ensure the performance upgraded
- Introducing our company's new products and changes in the services offered to existing and new customers
- Implementing innovative techniques and procedures to improve the existing service quality and operations
- Giving new Major Corporate Customers to the company in my tenure
- Day to Day maintaining and updating new amendments in the company and upgraded technology with transparent Relationship with customers to develop in work constantly
- Regular good repo with the customers in terms of Sales & Services to achieve good business volume for the company
