Network Engineer - Tech Mahindra - Chennai
(2022-03 - 2023-12)
Projects worked on: British Telecommunications (Openreach) and Rogers Communications. As a Network Engineer, utilized ArcGIS, AutoCAD, and SpatialNet software to deliver solutions for fibre network planning and design in Greenfield areas. Also worked as a Project Management Office (PMO), deals with the budget and salaries of the associates for the project.
- Performed hands-on Routing and Switching lab implementations using Cisco Packet Tracer, including VLANs, Inter-VLAN Routing, IP Addressing, OSPF, DHCP, ACLs, SSH, Port Security and DHCP Snooping to strengthen enterprise networking and troubleshooting skills
- Completed hands-on Splunk Administration and Cybersecurity lab projects involving log onboarding, dashboard creation, alert configuration, vulnerability assessment, network monitoring, and incident analysis, OSINT reconnaissance, and attack surface mapping using Splunk, Wireshark, Nmap, Nessus, Nikto, Maltego and Linux tools
- Led the planning team to develop optimal solutions for network infrastructure
- Designed FTTP and copper network solutions for new development areas
- Optimized broadband solutions by leveraging existing network infrastructure to minimize costs and improve planning
- Conducted fibre planning for Single Dwelling Units (SDUs) and Multi-Dwelling Units (MDUs) based on their location
- Managed tasks including post-survey assessments, job packing, spine configuration, commissioning, OCR/ODF, INS, and ILC
- Improved the accuracy of FTTP data and reduced Lead to Cash (L2C) failures through meticulous data management and analysis
Sr. e-Support Officer - 24/7 in-Touch /Knoah Solutions - Hyderabad
(2021-02 - 2022-03)
Projects worked on: Compliance
- Extracted and prioritized data from Compliance, Zendesk and Bliss to streamline support operations
- Managing configurations and providing Tier 3 support for diverse IT services
- Developed solutions for troubleshooting network issues and optimizing software performance, enhancing overall support efficiency
- Utilized advanced tools and technologies to automate backend support tasks, improving system functionality and reliability
- Assisted in process improvement initiatives, reducing ticket resolution time by 20%
- Created and maintained knowledge base articles to improve first call resolution for the support team
Associate Customer Support - Tech Mahindra - Hyderabad
(2018-12 - 2021-01)
Projects worked on: Google and Uber
- Managed backend operations for international projects, overseeing multiple lines of business to ensure high service standards
- Utilized tools such as Salesforce and Jira for extracting and prioritizing information to drive effective request resolution
- Transitioned to technical roles, handling network configuration, troubleshooting, and performance improvement
- Developed and implemented scripts to automate routine tasks, improving system functionality and operational efficiency
- Awarded for outstanding performance and quality in both customer support and technical roles
Data Entry Operator (D/W) - S.V.P National Police Academy - Hyderabad
(2015-07 - 2018-11)
- Administered financial transactions, including payments and e-payments through the Public Financial Management System (PFMS)
- Maintained accurate records of bills, receipts, invoices, and cheques, ensuring financial integrity
- Managed document processing and record-keeping using Government e-Office systems
- Oversaw daily administrative tasks related to financial operations and documentation, supporting organizational efficiency
- Assisted in digitization and organization of training records, improving data retrieval efficiency
- Generated periodic reports and validated data integrity for internal audits and compliance checks
