Prasanthi

Senior Academic Counselor with 10+ years of experience in student counselling, front office coordination, admissions process, and walk-in management. Strong ability to guide students on education goals, manage follow-up calls, prepare daily reports, and maintain professional communication. Proven experience in building rapport, supporting students academically and emotionally, and ensuring smooth office operations.

Tele Counsellor - Career Move Job Consultancy

Tele Counsellor (Work From Home) - Oaks Overseas

(2023-01 - 2024-01)

• Provided telephonic counselling and guidance to Students in a professional manner
• Handled inbound and outbound calls efficiently while maintaining call quality
• Maintained accurate records of calls, feedback, and follow-ups
• Met daily/weekly call targets and performance goals
• Followed company policies, scripts, and confidentiality guidelines

Sr. Counselor - ACE ENGINEERING ACADEMY

(2014-01 - 2018-01)

• Assisted students in identifying academic goals
• Clarified policies, program requirements, and procedures
• Followed up with students through regular callbacks
• Prepared walk‑in data and maintained reports
• Promoted and referred students to appropriate resources

Counselor cum Front Office Executive - Gummadi Educational Consultants

(2009-05 - 2013-12)

• Counselling students and providing course details
• Follow‑ups, walk‑in data preparation, and daily reporting
• Call receiving, scheduling, courier tracking, and attendance tracking

Counselor - IMS

(2005-06 - 2009-04)

• Counselling students for academic programs
• Prepared walk‑in reports, maintained stock, and batch lists
• Provided coaching information regarding time, fees, and duration

Career Break

(2018-01 - 2022-12)

Took a planned career break to focus on childcare and family responsibilities. During this period, continued self‑learning, maintained communication, organization, and planning skills, and remained actively engaged in personal development. Now fully ready to rejoin full‑time work with complete dedication.

BBM - P. B. Siddhartha College of Arts & Science (2005)

Intermediate - Modern Academy (2002)

SSC - Sri Kakatiya High School (1998)