Prasenjit Mitra

ServiceNow Developer with 4 years of experience in ITSM and performance analytics. Skilled in scripting and workflow configuration to optimize service management. Delivers efficient issue resolution and technical support, ensuring high customer satisfaction. Certified in ServiceNow CAD, committed to driving impactful solutions.

ServiceNow Developer at Deloitte USI (2022-01 – Present)

4 years at Deloitte USI as a ServiceNow Developer, working across 3 different projects with 3 different clients in tenure.

• Over 4 years of experience with the ServiceNow ITSM module, Performance Analytics, Flow Designers, Workflows.
• 3 years of experience with ServiceNow Scripting and Development.
• 3 years of experience with supporting ServiceNow upgrades.
• Configured workflows to streamline IT service management processes and also automate processes within the ServiceNow environment.
• Familiar with ServiceNow integrations using REST.
• Obtained ServiceNow CAD certification, aiming to gain practical experience in application development.
• Developed skills and gained experience through diverse AMS responsibilities.
• Utilized remote work tools like Zoom and JIRA to enhance collaboration.
• Participated in code reviews to ensure quality and adherence to best practices.
• Supported multiple no-freeze ServiceNow upgrades. Supported my project through month-long ServiceNow upgrade activities without freeze, that kept operations running smoothly, including rolling out of new enhancements and uninterrupted development work.
• Worked on multiple Integration Break fixes, ensuring major process breakdowns could be averted.

Bachelor of Computer Applications in Computer Applications – KIIT - Kalinga Institute of Industrial Technology (2021-06)