Prashant Duvvuri

Offering nearly 13.8 years of experience in spearheading Banking & Insurance Operations, Branch Head, ensuring effective Branch Coordination, service delivery head and 3.6 years in Company Secretarial Services. Keen in Company Secretarial Services, Compliances, etc. Keen in customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores.

Strengths in analyzing problems, probing facts, and identifying and evaluating assumptions/issues to arrive at effective solutions. An effective communicator with excellent relationship building & interpersonal skills; agile at upholding healthy employee and client relations, excellent leadership skills & transparent environment. Well versed with filing of all forms under the companies Act 2013, drafting and preparation of minutes of the Board and Annual General Meeting, Secretarial Compliances, etc.

Assistant Manager (Secretarial) - Greenko Group - Hyderabad

(2023-09)

• Adherence to all statutory Compliances
• Drafting of minutes, Agreements, etc
• Filing of various forms under the Companies Act, 2013, etc
• All ROC Compliances, registration services, etc
• Maintenance of various registers prescribed under the Companies Act
• Other Miscellaneous Secretarial works
• Opening of DEMAT Accounts of Companies, Corporate Action etc
• Dealing with DEMAT of shares and Certificates, liasioning with RTA and DP etc

Management Trainee - D Y Maroo and Associates, Company Secretaries - Hyderabad

(2021-01 - 2023-03)

• Well versed with Incorporation of LLP's
• Annual Filing of LLP's and Companies, etc
• Creation and renewal of DSC's, etc
• Drafting and Preparation of Minutes of Board Meetings, Annual General Meetings, etc
• Preparation of Incorporation documents, Agreements, etc
• Filing of various forms under the Companies Act 2013, ROC Filing, etc
• Maintenance of various registers prescribed under the Companies Act
• Preparation and processing of share purchase agreements, Share Certificates, etc
• Dealing with DEMAT of shares and Certificates, liasioning with RTA and DP etc

Senior Manager (Operations and Service delivery) - KARVY Insurance Repository Ltd.

(2017-10 - 2018-05)

Key Result Areas: Monitoring the entire back-end operations, SLA's, TAT's in policy servicing, managed a team of 15 employees. Managing Client Operations Process – Policy Servicing, Company/Customer Payouts and Sales figures.

• Keen in customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores
• Executing and monitoring SLAs and TAT in processing of claims and payouts
• Monitoring the AML, KYC and other regulatory compliances and guidelines specified by regulators
• Ensuring sample quality checks of all proposals covering all level of cases and highlight to the client in case of any observations
• Observing the process closely and promptly addressing any process gaps and stakeholder priorities
• Formulating process governance plans that align with client expectations and closely monitoring them by conducting weekly internal reviews, fortnightly governance calls and monthly governance meetings to arrive at workable solutions
• Gathering / updating data to maintain departmental records and databases; coordinating with the clients and branches (all over India) daily through e-mails
• Steering wide gamut of branch operational tasks; managing new acquisition value and ensuring the quality of acquired portfolio
• Monitoring implementation of MIS processes and evaluating their effectiveness; executing day-to-day analysis of MIS reports
• Controlling and monitoring branch resources i.e., operating staff, sales team as well as the relationship manager channel for business acquisition and achievement of branch budgets
• Monitoring / coordinating activities as appropriate & preparing internal reports for management
• Approving new clients through due diligence procedures including the review of KYC documentation, public record research and AML procedures
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & quality norms
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
• Collaborated with the Technology Team to find various automation solutions that improved productivity and service standards, reduced Average Handle Time and decreased in operating cost
• Understood the end-to-end process flow and ensuring process maps and workflows were in place and validated regularly
• Drove projects to improve Quality and define SOPs for standardizing the processes across verticals
• Took new initiatives towards development of systems and processes in collaboration with the IT team for TAT reduction in policy servicing and generation of reports for quality appraisal

Manager - Strategy & planning, Operations & service delivery, Managing Escalations - SBI Life Insurance - Hyderabad

(2013-06 - 2017-10)

Deputy Manager - Policy servicing & payouts, Compliances & Back-end operational activities - SBI Life Insurance - Hyderabad

(2010-06 - 2013-05)

Assistant Manager - Prepared MIS reports, Policy servicing, and Customer Service - SBI Life Insurance - Hyderabad

(2007-12 - 2010-05)

Trainee Executive - Operations - SBI Life Insurance - Hyderabad

(2007-06 - 2007-11)

Company Secretary ship (CS) Final (2025)

PGDM (MBA) - Finance (Major) - Globsyn Business School (2007) Kolkata

B.Com. (H) - Calcutta University (1999)