Senior Mac / Jamf Support Engineer (EUC / Apple Platform)
Senior Mac & Jamf Support Engineer with 13+ years of IT experience and strong expertise in macOS, Jamf Pro, and Apple Business Manager (ABM). Currently managing and supporting 100–200 corporate Mac devices in enterprise environments. Proven ability to deliver L2 Mac support, handle VIP/executive users, manage device lifecycle, and ensure security, compliance, and uptime.
Senior Mac / Jamf Support Engineer - Orient Technologies
(2025-08)
Managing enterprise Macs using Jamf Pro, L2 macOS support, Jamf policies, ADE, FileVault, Microsoft 365, SLA delivery, and cross-functional coordination.
Senior iOS / Mac Support Engineer - TeamLease (Client: Kyndryl)
(2023-03 - 2025-08)
Supported 100–200 Macs, VIP executives, onboarding/decommissioning, Jamf compliance, OneDrive migration, meeting room technologies, and peripherals.
Senior iOS / Mac Service Engineer - Reliance SMSL
(2021-09 - 2023-03)
Corporate Apple hardware/software support, diagnostics, repairs, preventive maintenance.
Senior iOS / Mac Service Technician - Maple
(2016-04 - 2021-09)
Apple-authorized Mac/iOS support, hardware replacement, macOS installation and recovery.
Senior IT Engineer - HCL Services
(2014-07 - 2016-04)
Windows support, printers, hardware troubleshooting.
Senior IT Engineer - Samsung India
(2012-04 - 2014-07)
L1/L2 IT support, OS installation, hardware troubleshooting.
Customer Support Engineer - Samsung Authorized Service Center
(2010-04 - 2012-04)
Printer/monitor support, OS installation, diagnostics.
Diploma in Hardware & Networking (SCNA) - Hardware & Networking
HSC - Commerce
