Results-driven executive with over 23 years of experience across driving cloud, data, and digital transformation across small & large enterprises, IT, ITES, Telecom, Data Protection, Information Security, and GRC. Last served as VP – PMO Office, Technology Governance & Business Management. Proven leader in driving enterprise-wide governance frameworks, strategic program management, risk mitigation, practice building, P&L, and operational excellence. Seeking to leverage extensive expertise in tec
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Results-driven executive with over 23 years of experience across driving cloud, data, and digital transformation across small & large enterprises, IT, ITES, Telecom, Data Protection, Information Security, and GRC. Last served as VP – PMO Office, Technology Governance & Business Management. Proven leader in driving enterprise-wide governance frameworks, strategic program management, risk mitigation, practice building, P&L, and operational excellence and seeking to leverage extensive expertise in technology governance and business transformation to deliver sustainable growth and organisational resilience.
Jan’23 – Jan’26: Vice President at Vodafone Idea Limited
Key Highlights: PMO, Technology Governance & Business Management
· Strategic Leadership: Trusted advisor to the CIO, executive leadership, and Board, influencing strategic and risk decisions across an IT portfolio exceeding $600M.
· Business Alignment: Translated complex technology initiatives into measurable business outcomes and ROI‑driven narratives.
· IT Strategy & Governance: Partnered with the CIO on IT strategy formulation, execution tracking, and governance oversight across Network, IT, Enterprise Risk Management, Information Security (QRadar, EDR, TPRM, IAM & PAM, MFA, SSO, SOC1 & SOC2 reviews), Data Privacy & Protection, Health, Safety & Wellbeing, and regulatory compliance.
· Program Leadership: Led cross‑functional strategic initiatives, governance forums, and global stakeholder review cadences to drive alignment and execution focus.
· Compliance & Assurance: Contributed to successful SOX testing cycles and ERP implementation projects.
· Delivery Excellence: Improved program governance and delivery adherence by 25%, reducing slippage by 20% across strategic initiatives.
· Financial Governance: Strengthened IT financial management through enhanced budgeting and cost control, achieving 20% savings and $110M in cost optimisation.
· Vendor Governance: Led ~20 strategic vendors with a spend of ~ $650M+, improving SLA performance to 99.2%+ for key customers.
· Operational Resilience: Improved issue resolution speed by 50% and reduced high‑priority escalations by 25% through proactive risk and escalation management.
· Transformation Enablement: Supported enterprise transformation through strategic forums, townhalls, and executive sessions across 23 regions and 6 business units.
· Change & Stakeholder Management: Directed executive communications, escalations, vendor governance, and enterprise‑wide transformation initiatives.
Jan’22 – Jan’23: AVP at Sharekhan Limited
Key Highlights: (A BNP Paribas Company) Data Management & Governance (CDO Office)
· Technology Governance & Leadership – Directed & contributed to IT strategy, governance, and transformation roadmaps with C‑suite alignment; improved programme delivery predictability by 20%.
· Enterprise Data Governance – Implemented lifecycle management, data quality, and master data frameworks; improved accuracy by 20%.
· Data Management & Privacy – Data discovery, modelling, lineage, etc., enhanced access control (PAM), securing data at rest and in motion and governance strategies; reduced data retrieval times by 25% and ensured GDPR/DPDP Act compliance.
· Reviewed SOC1 and SOC2 vendor reports to identify control gaps and assess third-party risk
· Regulatory & Risk Compliance – Facilitated near-audit compliance, reducing non‑compliance by 35% through robust IT/data controls.
· Information Security & ERM – Delivered ISO 27001/NIST, SEBI‑aligned controls and incident response; reduced cyber risk exposure by 35%.
· Data Protection & Security – Applied Security‑by‑Design and enhanced encryption protocols, TPRM; lowered breach incidents by 20%.
· Stakeholder & Vendor Management–Participated in contracts achieving cost savings, sustaining SLA performance & sponsors' confidence.
· Digital & AI Transformation – Championed AI/ML, analytics, and automation; increased efficiency by 25% via predictive monitoring.
· Strategic Data Analytics – Delivered data strategy leveraging Azure, Informatica MDM, and Tableau; improved forecasting accuracy by 20%.
Apr’18 – Jan’22: Global Security Manager at DXC Technology Inc
Key Highlights: IT, Security, Data Protection Officer & GRC
· Security Governance & DPO Services –Delivered global advisory and Data Protection Officer (DPO) services to multinational clients, embedding privacy‑by‑design and default principles that enhanced GDPR/regulatory compliance maturity by 30%.
· Risk & Control Leadership – Directed & contributed to design and operating effectiveness testing of ITGCs, automated, and interface controls; strengthened audit readiness and reduced control gaps by 25%.
· Regulatory & Threat Advisory – Led risk‑driven GRC programmes, improving control effectiveness and sustaining compliance across diverse multinational environments.
· Data Protection Impact Assessments (DPIA) – Established classification, retention, and protection frameworks; reduced data handling risks by 25% and improved lifecycle efficiency.
· Cross‑Functional Privacy Governance – Partnered with legal, compliance, and business teams to embed end‑to‑end privacy governance; accelerated decision‑making and reduced regulatory escalations by 15%.
Jun’15 – Apr’18: Head of IT & Information Security at GlobeTouch Technology
· IT Strategy & Security Leadership – Defined and executed enterprise IT strategy and security roadmap; aligned technology investments with business objectives, improving operational resilience by 30% and reducing downtime incidents by 20%.
· ISO 27001 Implementation – Led end‑to‑end ISO 27001 programme; established governance frameworks, policies, and controls, achieving 100% audit readiness and cutting non‑compliance findings by 40%.
· Security Operations Enablement – Deployed and operationalised enterprise security platforms; strengthened monitoring, threat detection, and incident response, reducing mean time to resolution (MTTR) by 25% and lowering incident recurrence by 15%.
· IT Operations & Vendor Governance – Managed IT service delivery, vendor ecosystems, and budgets; negotiated contracts delivering 15% cost savings while sustaining SLA performance and improving service reliability by 20%.
n PREVIOUS WORK EXPERIENCE o Oct’11 – Jun’15: IT Delivery Manager at Global Cloud Xchange o Directed end‑to‑end systems and process initiatives from architecture to implementation, embedding enterprise architecture, governance, risk, and compliance (GRC) to ensure predictable outcomes and stronger controls.
o Spearheaded platform and process improvements (auto‑ticketing, online learning, operational tooling) that boosted efficiency, resilience, uptime, and revenue enablement.
o Delivered measurable impact: improved system resilience by 30%, reduced manual effort by 40%, and achieved near‑zero critical go‑live issues across transformation programs.
o Nov’07 – Oct’11: IT Project Manager at Reliance Tech Services o Directed end-to-end project delivery across ServiceNow, Cloud, Cybersecurity, Datacentre, and Infrastructure initiatives, embedding enterprise architecture, governance, risk, compliance, and data protection into solution design.
o Spearheaded system implementations and process improvements (Fraud Management – Azure, RA Application – Monita, auto ticketing, online learning platforms), boosting efficiency, resilience, uptime, and revenue enablement.
o Achieved measurable impact: improved uptime by 30%, reduced manual effort by 40%, delivered $110M cost optimisation, and ensured zero critical go-live issues across transformation programs.
o Jan’06 – Oct’07: Senior Business Process Analyst at Tech Mahindra o (Onsite – UK, British Telecom), Led requirements management and business analysis for cross‑functional initiatives, producing end‑to‑end processes and workflows across Lead‑to‑Cash, Trouble‑to‑Repair, and Customer Operations.
o Strengthened compliance and governance by identifying process gaps, defining controls, and coordinating stakeholders.
o Enabled major system go‑lives by driving readiness activities.
o Feb’03 – Dec’05: Business Analyst at Internet ExchangeNext o Owned end‑to‑end OSS BSS system management across SingleView Convergent Billing, CRM, Provisioning, and SAP ERP, translating business needs into functional specifications and ensuring complete and consistent delivery.
o Delivered process automation and integration using TIBCO BPM, aligning workflows and validating data flows, interfaces, and customer journeys to improve efficiency and reliability.
n PROFESSIONAL DEVELOPMENT
· EU GDPR Foundation & Practitioner (Cert. No. 61873): Certified by The Knowledge Academy, UK.
· Data Protection Officer (DPO): Certified by The Knowledge Academy, UK
· Generative AI Certification (Cert. No. 61875): Certified by MSME Technology Centre, Government of India.
· TOGAF 9.0 Enterprise Architecture: Certified by The Open Group (Data, Application, Infrastructure & Security Architecture).
· COBIT 5 – Enterprise IT Governance (Foundation & Implementation): Certified by ISACA.
· PRINCE2 Foundation & Practitioner: Certified by APMG International, UK.
· Project Management Professional (PMP): Certified by the Project Management Institute.
· Feb 2017 – Nov 2017: Executive Program in Leadership and Strategy from Jack Welch Management Institute
· 2000 - 2002: Full-Time MBA (2 Years) in IT Systems from NMIMS, University of Mumbai
· 1994 - 1998: Bachelor of Technology from the Indian Institute of Technology Bombay
