Prashant Kumar

To secure a position in customer support or business support position where I can utilize my experience in client interactions, transaction monitoring operational support and problem-solving to contribute effectively to organizational growth while delivering high-quality service operational excellence.

Business Support Executive - Trisys IT Services Pvt. Ltd. - Kolkata

(2025-09)

Currently Employed in the Vigilance Department at Bandhan Bank dealing with LEA-MHA & NCRP-I4C.

• MHA- dealing with NCRP portal cases received from various LEA authorities.
• Managed interaction with various law enforcement agencies, including police complaints cyber cell.
• Court order- Maintained and monitored disputed transaction amounts as per bank policies and operation role.
• Supported bank account freeze processes in compliance with internal and regulatory guidelines.

Digital Customer Specialist - Mpokket Financial Services Pvt. Ltd. - Kolkata

(2024-04 - 2025-08)

• Responded to customer queries via chat and email, ensuring high satisfaction.
• Identified root causes of recurring issues and propose scalable solutions to reduce contact volume.
• Led knowledge-sharing sessions to support team development and process adherence.
• Handled issues using available tools and mechanisms per internal guidelines.

Bachelor of Commerce - B.Com - Patliputra University (2018 - 2022)

12th - Bihar School Examination Board (2016 - 2018)