Prashant Poladia

Product Leader with 18+ years building fintech, payments, CCaaS, and AI-powered SaaS platforms delivering $120M+ in business value. Deep expertise in digital transaction workflows, financial messaging, payroll & healthcare payments, campaign-based financial communications, and data-driven product growth. Proven at launching AI-first platforms, patent-pending optimizations, and event-driven architectures that improve conversion, compliance, and time-to-value.

Passionate about creating secure, scalable financial experiences that blend technology, analytics, and UX.

Senior Specialist Product Manager at NiCE Ltd (2022-09 – 2026-05)

Launched AI-driven financial messaging platform handling 3M+ monthly communications, supporting transaction alerts, payment-related notifications, and campaign-based financial outreach.

• Designed event-driven architectures for high-volume transaction processing and real-time delivery
• Created usage models for upsell/cross-sell using recurring transaction patterns
• Integrated Salesforce and Marketo to automate financial campaign analytics for 2,500+ customers
• Filed patent for AI outbound optimization, applicable to financial services transaction routing

Senior Technical Product Manager at Innova Solutions (2021-04 – 2022-05)

Owned analytics platform powering US healthcare payments, including claims adjudication, settlements, and transaction reconciliation.

• Introduced AI/ML + RPA to automate payment data processing, reducing manual touchpoints and improving throughput
• Partnered with architects on secure transaction standards and data governance

Product Discovery Specialist at UST (Client: CyberProof) (2020-10 – 2021-03)

Driven the product design, architecture, and delivery and quite often handled the role of Scrum Master.

• Navigated the team through the full development cycle from requirements discovery, analysis, and decomposition to development, testing, integration, and delivery of the functionality
• Focused on radical transparency and collaboration within and outside of the Teams

Senior Product Manager, UX and Data Evangelist at Smartek21 (2019-07 – 2020-09)

Managed AI products (SmartBotHub, HR Bot), incorporating sentiment analysis to enhance engagement.

• Created UX guidelines and secured buy-in for organization-wide adoption of AI conversational interfaces

Principal Product Manager at SumTotal Systems (2018-01 – 2019-06)

Owned Mobile Apps and user/admin flows, increasing site visits by 24%.

• Implemented AI recommendations, increasing adoption by 33%

Product Manager, Client Experience at ADP India (2015-10 – 2017-11)

Led UX and product redesign for payroll and employee payment platforms, improving activation and adoption by 32%.

• Applied KANO and analytics to prioritize features impacting payment accuracy, compliance, and user trust

Product Owner at ValueLabs (2009-08 – 2015-09)

Optimized checkout and payment UX for Walmart Photo, increasing successful transactions by 22%.

• Launched digital commerce products with integrated payments, driving 20–30% YoY revenue growth

UX, UI, and Product Design at Multiple (CXI Design, Monitor Group, Esaya Software, Xisource) (2001 – 2009)

Delivered user-centered designs, usability audits, and prototypes for enterprise and consumer applications.

Post Graduate Program in Data Science – Carnegie Mellon University / INSOFE (2019 – 2019)

EMBA in Product Leadership – Institute of Product Leadership (2015 – 2015)

Bachelor of Commerce in Commerce – University of Mumbai (2001 – 2001)