Prashant Priyadarshi

Technical Product with 13+ years of experience building and scaling core technology platforms and AI-driven products across Digital Payments, E-commerce, Travel, SaaS, and AI/ML ecosystems. Expertise in system design (HLD/LLD), distributed systems, and GenAI product development, including RAG architectures, LLM integrations, LangChain, and MCP frameworks. Currently serving as Senior Product Manager at Publicis Sapient, leading digital transformation initiatives and delivering scalable B2C and B2B product solutions.

Proven track record of owning end-to-end product lifecycle- from concept to launch- across high-impact platforms such as payment systems, travel aggregators, merchant onboarding, and CRM solutions. Strong ability to bridge business, product, and engineering, leading cross-functional teams to deliver measurable business outcomes. Experienced in product strategy, roadmap execution, Agile delivery, and microservices-based architectures, driving scalable, high-performance systems.

Sr. Product Manager - Publicis Sapient - Delhi NCR

(2022-06)

• Spearheading digital transformation initiatives by leading end-to-end development of digital products across Travel and E-commerce domains, enabling scalable B2C and B2B platform-as-a-service solutions.
• Driving product strategy, roadmap definition, and execution for web and mobile platforms, enhancing user engagement and optimizing customer journeys.
• Implementing secure and seamless digital payment solutions, improving transaction success rates and reducing payment failures.
• Leading development of GenAI-powered product capabilities using RAG, LLM frameworks, and LangChain-based workflows, enabling intelligent automation and enhancing user engagement.
• Directing system design and API-first scalable architectures (HLD/LLD) for enterprise platforms managing millions of transactions, enabling seamless ecosystem integrations.
• Managing cross-functional teams across front-end, back-end, and business stakeholders to ensure seamless product delivery and alignment with business goals.
• Designed intuitive user experiences, contributing to ~20% improvement in customer satisfaction and retention.
• Led architectural transformation from monolithic systems to microservices, improving system scalability by ~3x and reducing deployment time by 30%.
• Improved product adoption rates by 23% by optimizing onboarding flows and reducing user friction across digital platforms.
• Increased platform performance efficiency by 20% by optimizing system workflow and enhancing response time across critical user journeys.
• Built and deployed GenAI RAG-based solutions, improving response accuracy by ~40% and reducing manual effort by ~50% through LLM integrations.
• Delivered AI-driven automation solutions and data-driven product capabilities, improving operational efficiency by ~25%.
• Led LLM integrations for enterprise use cases, reducing manual effort by ~50%.

Sr. Product Manager - Dalmia Bharat Group - Delhi

(2022-01 - 2022-03)

• Defined and executed digital transformation roadmap for Sales Operations, aligning product initiatives with organizational objectives.
• Developed strategic roadmap for sales applications and digital platforms to enhance operational efficiency and performance.
• Collaborated with cross-functional stakeholders to ensure effective execution and alignment of product development initiatives.
• Improved sales process efficiency by 18% by digitizing and streamlining key operational workflow within sales platforms.

Product Manager - TATA Singapore Airlines Ltd. - Gurugram

(2020-03 - 2021-12)

• Established and led product management function, driving end-to-end digital and AI transformation of airline booking and reservation platforms for customers and agents.
• Conducted in-depth market research and competitor analysis to identify technology opportunities and drive large-scale platform modernization.
• Led cross-platform (web and mobile) application development, enhancing accessibility and user experience.
• Directed migration from monolithic to microservices architecture, improving system scalability, maintainability, and reducing downtime.
• Implemented AI-powered chatbot solutions for contact center operations, improving customer engagement and operational efficiency.
• Delivered scalable backend platform capabilities supporting high-volume distributed systems and critical booking workflow.
• Enhanced booking experience and digital capabilities, increasing digital revenue contribution from 15% to 22%.
• Reduced customer support dependency by 24% by enhancing self-service capabilities across booking and reservation platforms.

Product Manager - Paytm - Noida

(2013-05 - 2020-02)

• Progressed from a technical role to Product Manager, leading development of scalable, cost-effective technology products serving millions of users.
• Managed end-to-end product lifecycle including ideation, roadmap creation, stakeholder management, and feature prioritization.
• Delivered multiple high-impact products across Recharge & Bill Payments, E-commerce, Travel Aggregation, Merchant Onboarding (PaaS), Payment Gateway, and CRM platforms.
• Applied design thinking methodologies to enhance user experience and drive product adoption across platforms.
• Built and scaled core backend platforms supporting high-throughput distributed systems across payments and commerce use cases.
• Enabled API-driven integrations with internal and external ecosystems, strengthening platform extensibility and partner onboarding.
• Designed and implemented AI/ML-driven automation solutions and RPA, reducing operational costs by 25%.
• Increased transaction success rate by 20% by optimizing payment flows and system reliability.
• Accelerated product release cycles by 24% by streamlining development processes and enhancing cross-functional collaboration.

Consultant – Technical Support - C1 India Pvt. Ltd. - Noida

(2012-12 - 2013-04)

• Provided technical support and account management for PSU clients including IOCL, BPCL, Coal India, and BHEL.
• Supported development and implementation of SaaS-based e-tendering and e-auction platforms.
• Coordinated with cross-functional teams to ensure successful deployment and client satisfaction.
• Improved client engagement and platform adoption through effective stakeholder communication and support.

MCA - Computers - Rajasthan Technical University (2009)

B.Sc. - Computers - Ranchi University (2006)