Prashant Sharma
Software Development Engineer
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About
Contributed to Enthu.AI, an AI-powered Contact Center Intelligence SaaS platform, by designing and shipping production-grade backend features for conversation intelligence, enterprise administration, and AI-driven search.
Experience
Software Development Engineer - Enthu.AI - Mohali, Punjab, India
(2025-03 - 2026-06)
Contributed to Enthu.AI, an AI-powered Contact Center Intelligence SaaS platform, by designing and shipping production-grade backend features for conversation intelligence, enterprise administration, and AI-driven search.
- Designed and shipped a production-ready semantic search feature for call transcripts, enabling natural language search across customer conversations. Implemented a RAG pipeline using Node.js, OpenAI Embeddings, and PostgreSQL hybrid search (tsvector + vector similarity), improving search relevance by 70% through optimized ingestion pipelines and GIN indexing.
- Strengthened platform security following a third-party SCRUT security audit by implementing IP-based rate limiting, JWT access/refresh token authentication, and cross-device session management, reducing the overall production security risk score by 80%.
- Built and launched a centralized enterprise Admin Portal for client onboarding, subscription management, RBAC, billing, AI usage monitoring, KPI dashboards, agent performance analytics, and operational reporting using React.js, TypeScript, Node.js, SQL, and REST APIs.
Fullstack (MERN) Developer - Affworld Technologies Pvt Ltd - Remote
(2024-01 - 2025-03)
- Designed and shipped a production-ready CRM platform using Node.js, MongoDB, and REST APIs to streamline client, project, engineer, and resource management, reducing manual operational effort by 65%.
- Developed an end-to-end time tracking and reporting module that generated real-time project and task-level workhour analytics, improving project visibility, client transparency, and resource utilization.
- Built responsive admin dashboards using React.js, Material UI, and Chart.js for operational monitoring and business insights, while integrating secure Google Authentication using Firebase Auth for seamless user onboarding.
Education
Bachelor of Technology - Computer Science Engineering - Punjab Technical University
