Prashant Verma

Senior Analyst I (Team Lead) at AML RightSource (2025-05 – Present)

Lead and manage a team of AML fraud analysts conducting transaction monitoring investigations, ensuring adherence to SLA timelines, regulatory guidelines, and AML policy standards — directly mirroring the Supervisor, Fraud Investigations mandate.
Serve as primary escalation point for high-risk alerts and complex fraud cases, liaising with senior stakeholders and second-level reviewers to ensure accurate assessments and timely containment.
Monitor team workload distribution across multiple case queues, proactively prioritizing urgent investigations to maintain quality, speed, and regulatory compliance.
Designed and implemented an Excel-based case narration tool that standardized documentation, reduced errors, and lowered average handle time (AHT) — demonstrating an outcomes-oriented approach to operational efficiency.
Conduct quality checks (QC) on analyst investigations, deliver structured coaching, and drive process improvements to enhance team accuracy and fraud detection capability.
Identify investigation gaps and coach analysts on evolving fraud typologies, documentation best practices, and regulatory expectations.
Prepare and present daily, weekly, monthly, and quarterly performance reports to management, tracking team productivity, case volumes, SLA adherence, and investigation outcomes.
Coordinate with compliance, QA, and senior investigation teams to maintain high-quality investigation standards aligned to regulatory requirements.

Senior (Team Lead) at KPMG (2022-04 – 2024-02)

Led a team conducting Client Risk Assessments (CRA) and transaction monitoring to prevent financial crime — covering KYC, AML policy compliance, and internal controls.
Reviewed and provided guidance on complex and high-risk cases, making clear recommendations for escalations to senior management and external stakeholders.
Managed end-to-end operational workflow, optimizing processes for improved team efficiency and accuracy.
Conducted structured quality assurance checks and delivered feedback sessions, fostering a culture of continuous improvement and accountability.
Recognized as KPMG Rising Star for outstanding performance in FY 2023.

Business Operations Analyst (Subject Matter Expert) at Accenture (2017-09 – 2022-04)

Investigated high-volume e-commerce transactions to detect and mitigate fraudulent activity, including account takeovers, identity theft, family fraud, cybercrime, and money laundering — building deep expertise in fraud investigation methodologies.
Piloted a client risk investigation project, generating activity reports and risk management reports for senior leadership to support strategic decision-making.
Spearheaded fraud prevention initiatives and contributed to AML tool development, strengthening risk detection capabilities and reducing financial losses.
Mentored and trained teams of up to 10 new analysts, improving investigation quality, performance metrics, and team capability.
Enhanced Guided Workflow (GWF) performance through real-time feedback, driving improvements in investigation accuracy and decision quality.
Set team goals aligned with company vision, monitored productivity, and delivered regular performance reports and coaching sessions.
Acted as communication liaison between upper management and frontline staff, ensuring clarity and seamless information flow across stakeholder levels.
Award for Exemplary Performance (Apr–Jul 2019) | Star of Business Award (May–Aug 2018) — recognized for consistent high performance and leadership impact.

Customer Service Associate at Snapdeal (2015-01 – 2016-02)

Resolved customer queries efficiently, maintained accurate interaction records, and contributed to a positive customer experience — developing foundational skills in customer-centric operations.

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