Prashanth Ms

Hands-on computer hardware technician with 6+ years of direct desktop/laptop repair, diagnostics, and field support experience (HP, Tesco, CGI), plus CompTIA A+ and CCNA certification. Personally assembled 3 custom gaming PCs, covering component selection, cable management, and build troubleshooting. Comfortable with Windows installation, driver/software setup, hardware upgrades (RAM, SSD/HDD, GPU, PSU, motherboard), printer and peripheral troubleshooting, and basic networking.

Spent the last several years in IT service management leadership; now returning to hands-on technical work, which has remained an active personal interest throughout.

Tech Support Engineer — Product Support (Commercial & Consumer Desktops, Laptops, Thin Clients & Handhelds) at Hewlett Packard Global Soft Pvt Ltd (2006-11 – 2009-08)

• Supported field engineers on desktop and laptop repairs across AU & NZ markets.
• Diagnosed hardware issues remotely and identified the correct replacement part for field engineers, cutting incorrect part dispatches to elite customers by ~99%.
• Managed hardware inventory, tracking assets using physical logs and spreadsheets to maintain accurate spare-parts stock.
• Reviewed and approved DOA (dead-on-arrival) laptops, handhelds, and desktops as an authorized DOA approver for the support team.
• Delivered training to field teams on tools, repair process, and diagnostics.
• Performed system administration tasks: added desktops to domain, installed HP OEM software on systems.
• Provisioned and maintained OS environments, managing dual-boot configurations and system stabilities across Windows XP and Windows 7 for consumer support environment.

Engineer at Tesco (2009-08 – 2012-03)

• Provided desktop and laptop hardware/software support, building on hands-on diagnostic and repair skills.
• Configured many pieces of software like MS Outlook, Teams, Slack etc for customer via remote access & supported tools.
• Diagnosed and resolved critical application issues across enterprise software, including Internet Explorer, Google Chrome, and core productivity tools, ensuring zero user downtime.
• Diagnosed and resolved custom enterprise applications.
• Upgraded legacy hardware systems, migrating machines from IDE to SATA drives and expanding DDR2/DDR3 RAM capacity.

Systems Engineer at CGI (2012-04 – 2013-09)

• Continued hands-on systems and desktop support work.
• Resolved Microsoft Office errors, fixing corrupted.pst data files, repairing Outlook email profiles, and restoring Excel macro functionalities.
• Installed and mapped network printers, configuring static TCP/IP ports, print servers, and updating localized print drivers.
• Managed Active Directory users and computers, executing manual password resets, account unlocks, and configuring basic login scripts.
• Provided remote desktop assistance to offsite users utilizing early remote protocols like VNC, LogMeIn, and Windows Remote Assistance.

Bachelor of Commerce in Marketing & Advertising – Bangalore University (2001 – 2005)