Prashanth Rajanala

A ServiceNow expert with 1.9 years of experience in ITSM Module. Currently I am working in Wipro as a ServiceNow Developer.

Currently I am looking for a role where I can apply the skills acquired by my experiences, be it technical or managerial in value addition to the project or the team of which I am part, supporting innovation and creativity for growth and continue learning and gaining experiences.

Primarily centered on the ITSM module, my emphasis encompasses:

• Developing and designing table structures, forms, lists, and views.
• Setting up catalog items, record producers, and order guides.
• Configuring Access Control Lists (ACLs).
• Engaging with Flow and Workflow.
• Implementing Ui Policies, Client scripts, and Ui Actions.
• Dealing with Business Rules and Script includes.
• Managing Notifications, email scripts, and scheduled jobs.
• Overseeing Incident management processes.
• Addressing User criteria, SLA, and events.
• Taking full responsibility for end-to-end tasks, maintaining client connections.
• Assisting fellow team members in enhancing technical expertise

Graduation: B.Tech 2018-22

National Institute of Technology, Warangal

Intermediate : 2015-17

MasterMinds Junior college, Siddipet

SSC: 2014-15

ZPHS Ensanpally