Prashobh Rajan

Experienced IT Asset & License Management Specialist with proven expertise in managing hardware and software lifecycles, optimizing procurement, ensuring license compliance, and driving measurable cost savings. Skilled in asset inventory management, lifecycle planning, policy development, reporting, and modern endpoint management with Intune. Adept at transforming procurement from price-based purchasing to value-driven strategies, aligning asset governance with organizational goals, and enhancing operational efficiency.

Desktop Support Analyst III at Arrow Electronics India Pvt. Ltd (2020-04 – Present)

• Asset Inventory Management: Improved accuracy of IT asset records by 20% through systematic audits and database updates, ensuring reliable tracking of hardware and software assets.
• Procurement and Acquisition: Led procurement processes by conducting market research, evaluating vendors, negotiating contracts, and ensuring compliance with organizational policies.
• Asset Lifecycle Management: Oversaw the complete lifecycle of IT assets — from acquisition to disposal — by planning replacements, upgrades, and retirements, and ensuring proper maintenance and support.
• License Management: Managed software licenses, including tracking license compliance, reconciling license usage with licenses owned, and optimizing license usage for cost-effective license management.
• Reporting and Analysis: Prepared detailed reports on asset inventory, license compliance, vendor performance, and financial analysis of asset-related costs to support decision-making.
• Policy and Procedure Development: Designed and implemented asset management policies aligned with industry best practices and regulatory requirements; provided training and guidance to staff.
• Modern Endpoint Management: Transitioned from SCCM to Intune for device and application management, streamlining operations and enhancing scalability in line with evolving enterprise standards.

Assistant Manager at Vodafone Intelligent Solutions (2016-08 – 2020-04)

• Responsible for installation and configuration of OS on desktops and laptops for new employees through deployment server.
• Provided application and system issue support and resolution.
• Installed, configured, and troubleshot Microsoft Outlook (2007, 2010, and 2013).

Client Tech Support Senior Associate at Dell International Services (2015-01 – 2016-07)

• Resolved complex technical and escalated customer issues.
• Engaged support teams as required for critical and high-priority tickets.
• Handled Major Incident Management (MIM).

Process Executive at Infosys BPO Ltd (2013-08 – 2015-01)

• Took ownership of technical issues, resolving escalated customer complaints.
• Documented troubleshooting and problem resolution steps.
• Participated in providing training to customers as required.

Bachelor of Engineering in Computer Science & Engineering – Visvesvaraya Technological University