Pratap Khade

Guest-focused Front Office Associate with proven experience in luxury 5-star hospitality environments, specializing in guest relations, reservations, billing, cashiering, and daily Front Office operations. Adept at leveraging Opera PMS to manage reservations, guest profiles, room allocations, billing, and stay-related requests efficiently. Skilled in handling VIP arrangements, guest complaints, and special requests, ensuring seamless coordination across departments to deliver exceptional guest experiences.

Recognized for professionalism, adaptability, and strong communication skills, with a consistent record of maintaining service excellence under pressure.

Guest Services Officer (Front Office) at Grand Hyatt, Dubai (2024-08 – Present)

• Handling guest check-in and check-out operations efficiently, ensuring smooth arrivals and departures.
• Addressed and resolved guest complaints and special requests proactively to maintain high satisfaction levels.
• Managed finance and reservation queries promptly, supporting seamless daily operations.
• Prepared Travel Agent invoices and maintained diligent payment follow-ups during night audits.
• Processed reservations for direct guests and Travel Agents, maintaining accurate and updated records in Opera PMS.

Senior Waiter at Grand Hyatt, Dubai (2022-09 – 2024-07)

• Delivered fine dining experiences with expert menu and beverage knowledge.
• Engaged international guests, maximizing average check value through recommendations.
• Conducted floor check-ins to monitor satisfaction and resolve service concerns.
• Provided responsive service in a high-volume venue.
• Tracked equipment, controlled breakage, and compiled Excel reports for management.
• Participated in continuous luxury service training sessions to maintain team performance.

Waiter at Grand Hyatt, Dubai (2022-03 – 2022-07)

Bachelor of Science in Hospitality & Hotel Administration – B Anjuman-I-Islam's Institute of Hotel Management & Catering Technology, Mumbai (2024-08)