Subject Matter Expert - Johari Stonex Industries Private Limited
(2021-08 - 2025-12)
Working as Subject matter expert at Johari Stonex Industries Private Limited.
- Coordinated with SAP Concur Support and Oracle technical teams to resolve integration defects and enhance interface stability
- Great experience on Concur – S4 HANA Integration (ICS Integration)
- Responsible for integration of Success Factors with Concur for employee profiles
- Providing business acumen for external clients and striving to understand the business problem to best configure the system and exceed client expectations
- Configuring at a macro level as well as specific features and functionality at a module level
- Ensuring completion of deliverables, managing schedules, meeting milestones, and ensuring creative/technical success
- Performing peer review of configurations completed by other Functional Consultants
- Responsible Functional Design Specifications based on client requirements that are not within the boundaries of the core Concur Expense
- In Person and online training sessions for Expense and Request module end user and admin training
- Training content covers primary and secondary configurations, including incoming and outgoing feed set up
- Assess project issues and identify solutions to meet productivity, quality, and customer goals
- Implemented seamless integration between Oracle EBusiness Suite (EBS) and SAP Concur for expense, vendor invoice, and financial posting processes
- Configured and maintained Employee Master, GL accounts, Cost Centers, Projects, and Vendor data flow from Oracle EBS into SAP Concur via SFTP/flat file interfaces
- Collaborated with finance and IT teams to define data mapping rules, validation logic, and exception handling procedures for Concur–EBS integration
Key Solutions Architect/Functional Consultant - Carlson Wagon Lit Travel
(2018-10 - 2021-08)
Looking towards all the Clients of APAC region and their OBT world.
- Responsible for getting new clients on board to OBT such as SAP Concur, Zillions and Get there
- Key Solutions Architect for CWT's Pre Sales Team
- Responsible for supporting technology related front for all the existing clients
- Responsible for enhancing online adoption for clients
- Responsible for gathering functional and business requirements from client and translating into a functional hosted solution design according to client needs and scope of Concur travel plus Expense and request
- Providing business acumen for external clients and striving to understand the business problem in order to best configure the system and exceed client expectations
- Configuring at a macro level as well as specific features and functionality at a module level
- Ensuring completion of deliverables, managing schedules, meeting milestones, and ensuring creative/technical success
- Performing peer review of configurations completed by other Functional Consultants
- Responsible Functional Design Specifications based on client requirements that are not within the boundaries of the core Concur Expense
- Responsible Technical Design Specifications based on client requirements that are not within the boundaries of the core Concur Expense
- Designed and optimized Concur Expense and Invoice extract files for posting journal entries into Oracle EBS AP and GL modules
- Developed documentation and SOPs for endtoend integration workflows and provided training to finance teams on reconciliation processes
SAP Concur Implementation Consultant/Senior Analyst - IBM India
(2015-07 - 2018-10)
Payroll of Proximo Tech and later converted to IBM payroll. Activities involve – Configuration and Implementation of Concur and its sub products.
- Responsible for thoroughly understanding and communicating stakeholder requirements to appropriate team members and managing all requirements accordingly to realize each for the stakeholder
- Concur Implementation and Rollout for more than 60 sites and more than 200 enhancements
- Work with ERP teams to set-up the Concur and get the feeds in the system
- Work with the Concur IT team and business to understand and set configuration as per requirement
- Implementation of Online Booking Tool, Central Travel Account and BOA Master cards
- Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback
- Coordinate and facilitate delivery of project objectives
- Track progress and review project tasks to make certain deadlines are met appropriately
- Assess project issues and identify solutions to meet productivity, quality and customer goals
- Pro actively communicate project status, issues & risks to management
- Conduct regular status meetings with all stakeholders, keeping the stakeholder's needs and requirements continuously in view
- Representing IBM team as Subject Matter Expert for Implementation and transition of Concur T&L roll out and RFPs on Capabilities of Concur and T&L Process
- Responsible for meeting all Critical Process Standards for the process (Accuracy and Turnaround Time) as per IBM global standards and Statement of Work
- Reporting all Process metrics and performance to top management like VP, Service Delivery Leader, AVP, Employee Resource Manager and Quality Black Belts
- Leading weekly/monthly Calls with Process Owners of Client side
- Process planning & improvisation: Manpower planning, recruiting (Internal Job Postings / External Hiring), scheduling, training, and appraising ensuring optimum resource utilization
- Effective team management through timely orientations, briefings, communications and propagating a strong customer service ethic in the team
- Implementation of processes, programs & incentives plans that target motivation, retention, and performance to increase the team's productivity, quality, operational efficiencies and excellence in performance
- Responsible for decisions concerning operational strategies
- Management of the process is assigned to ensure all client requirements are met along with overall client satisfaction and other key deliverable
Process Developer – Operations - Genpact India
(2012-09 - 2015-07)
Accounts Manager - Bhoumik International Private Ltd.
(2010-07 - 2012-08)
Process Developer - Genpact - Jaipur
(2012-09 - 2013-02)
GE GOF Kenya COE on job training and Implementation of Accounts payable and Concur process at Genpact Jaipur for 13 SSA Countries
Auditor and Risk Analyst - Genpact
(2013-02)
GE SEA and US – Auditor and Risk Analyst
