Pratham Yadav

Manage daily administrative operations and support student, parent, and staff inquiries. Coordinate admissions, documentation, fee records, and communication activities. Handle customer-facing interactions and resolve concerns professionally and efficiently.

Operations & Administration Support at Family-Owned School Business (2025-05 – Present)

• Manage daily administrative operations and support student, parent, and staff inquiries.
• Coordinate admissions, documentation, fee records, and communication activities.
• Handle customer-facing interactions and resolve concerns professionally and efficiently.
• Maintain accurate records with strong attention to detail and confidentiality.

Customer Support Associate at Teleperformance (Amazon Process) (2024-02 – 2025-05)

• Provided customer support through email and internal support channels while maintaining service quality standards.
• Resolved customer issues by investigating cases and coordinating with multiple teams.
• Mentored newly hired associates and assisted with process-related guidance.
• Maintained strong customer satisfaction through accurate and timely issue resolution.
• Managed multiple customer requests simultaneously in a fast-paced environment.

Master of Computer Applications in MCA – Jaipur National University (2021 – 2023)

Bachelor of Commerce in Honours – RNB Global University (2018 – 2021)