Pratham
Luxury Retail & Client Experience Professional
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About
Luxury retail and client experience professional with a proven record of exceeding sales targets, building loyal VIP clienteling relationships and delivering exceptional boutique experiences. Deeply passionate about luxury fashion, global runway trends and Maison aesthetics — actively following Paris and Milan collections. Hands-on expertise in personalised client styling, mood board curation, CRM, boutique operations and premium event management.
Fully available for flexible scheduling including weekends and public holidays.
Experience
Client Experience & Marketing Lead at K CRAFTS LIFESTYLE (2025-10 – Present)
Sole client-facing professional since brand inception — managing all offline client acquisition, relationships and after-sales across Delhi & Gurugram pop-up events.
- Delivered 45% revenue growth, 35% sales uplift and 30% brand awareness increase; relaunched loyalty programme driving 25% rise in client enrolments.
Sales & Client Experience Associate at DA MILANO (2023-04 – 2024-03)
- Exceeded personal sales demo target by 100% (target: 4, achieved: 8) through consultative, relationship-led luxury selling across 5+ boutique locations.
- Built a loyal VIP clienteling book — HNW corporate family, a bridal client and three returning 40+ clients who exclusively relied on me for all luxury accessory purchases.
- Drove 15%+ boutique sales growth via personalised CRM, client preference tracking and disciplined VIP follow-up; led the Summer Scorch pop-up managing 200+ clients.
Hospitality & VIP Events Intern at HYATT REGENCY AHMEDABAD (2024-12 – 2025-05)
- Orchestrated 7+ premium events for 200+ attendees including the Ahmedabad Retail Conclave — delivering VIP/VVIP guest experiences with composure.
Operations & Sales Role at FABINDIA (2024-01 – 2025-12)
Visual merchandising, inventory management and stock operations at Fabindia.
CRM Support Role at MAHINDRA (2024-01 – 2025-12)
Premium CRM support at Mahindra.
Communication & Training Role at PANACHE ACADEMY (2024-01 – 2025-12)
Luxury etiquette workshops for 20+ students at Panache Academy.
Styling & Mood Board Curation at Rahul Mishra Atelier
Directly styled HNW clients including a bridal client and wedding party; curated mood boards for models preparing for Paris Fashion Week.
Luxury Fashion Exposure at Première Vision Paris (2024-01 – 2024-12)
Immersed in global luxury textile and leather goods intelligence, premium material aesthetics and international buyer ecosystems.
Fashion Week Attendee at Shanghai Fashion Week (2022-01 – 2022-12)
Attended Susan Fang runway; gained firsthand insight into global luxury design aesthetics and Maison presentation standards.
Education
BBA – Gujarat University (2022)
